W Austin

Liked: Modern. Excellent service.
Disliked: Had a king sized bed reserved but they only had queen available. Overpriced for amenities.

Pleasant

Overnight serenity!

Liked: The room was gorgeous and colorful. I loved it. The shower was perfect. The view was incredible!
Disliked: It was pricey. But you get what you pay for. It was our 33rd anniversary so we splurged!

Good

Exceptional

Not Worth the price

Liked: Location
Disliked: Bar and other areas were under renovation, it would have been very informative for guests to know this before booking this location

Bad

Liked: Got bumped to another hotel due to ‘ongoing renovations’

Horrible stay.

Liked: I didn't like anything
Disliked: The hotel was under construction. I didn't get any rest because the construction was so loud

There are better hotels to...

Liked: The room is comfortable and clean. Gym facility is great. The location is very good, easy to walk to most of the restaurants, offices and touristic places.
Disliked: The reception staff. They did not inform me about the ongoing renovations inside and outside the hotel. As a first-time guest, this information would have been helpful in managing my expectations. Additionally, their demeanor seemed unapproachable, with a lack of eye contact and proactivity.One evening, there were two fire trucks outside the hotel. While entering, I inquired with the reception staff about the situation. Unfortunately, they simply responded with "no" and did not show any concern for my safety or attempt to gather further information.I believe a little more attentiveness and proactive communication from the reception staff could significantly enhance the guest experience.

Good