voco Times Square South New York By IHG

Passable

Liked: Location
Disliked: Old toilets and lifts are not clean

Excellent across the board.

Liked: The location was great. Just a few blocks from Penn station. The room layout was nice. It really made use of the space in a smart way, and maximized having a bit of breathing room. Speaking of breathing room, I was surprised to have a walk out balcony, with privacy gates and also shared space with outdoor furniture. It was also soundproof, I think, or at least much better than the other modern NYC hotels I've been to. I couldn't hear anything from the hallway or neighbors.It was very clean, and there was a pleasant aroma from lobby to bed. Breakfast was generous, the bar and the bartender that night were very pleasant.
Disliked: The bathroom seemed less innovative with the fixtures. It was clean and nice, and everything worked, but the vanity was basic and placed directly in front of the self closing bathroom door. Could be awkward and haphazard if you are sharing the room with someone.

Clean, convenient.

Liked: Location was convenient for the Javits center and time square.
Disliked: TV didn't work. They offered to send someone up, but I was in my pj's already. I was able to stream from my phone, but live TV was not working. Seemed more like a cable/satellite connection problem. Kept coming on in small blocks on the screen and then just black, small blocks, black...

Very good

Very good

Very good

A welcoming place in a...

Liked: Very comfortable and clean rooms, great staff (I especially want to give a shoutout to Francisco and Efigenia but EVERYONE was amazing and friendly and welcoming) that made us feel at home (never felt this way before at a hotel), great breakfast (you pick it from the menu, it's not buffet) plus discount at the restaurant for dinner options.I liked how the hotel makes various efforts to make things more green - e.g. they gave us refillable metal water bottles so that we don't buy water nor use plastic cups. There is also two door tags - Do Not Disturb (as in: please come back later) and the other one that signals you don't want cleaning on a given day at all. I encourage you to note that the latter are best to put on display at night so the hotel staff can plan better for the next day - we kept forgetting about that and feeling bad later, though no one ever mentioned it to us.Another thing that I need to mention is that even though check in started at 4pm, we were allowed to check in earlier because the room was free. However, even with no free rooms, we could use a storage room which was super convenient.As for the location, it is very convenient - close to Penn Station and the Empire State Building, with many other interesting landmarks and museums within comfortable walking distance. We also never felt unsafe in the neighborhood.To sum it up, this place exceeded our expectations and we loved it there. If we ever come back to NYC, I'm sure we won't even be looking for any alternatives.
Disliked: There are only two small elevators and 25 floors so it takes ages to get up / down. I understand that this is not something that voco can just go and fix but I had to write something in this section lol

Convenient location

Liked: I recently had the pleasure of staying at Voco Time square IHG hotel, located just 10 minutes away from the iconic Times Square. From the moment I arrived, the service was nothing short of exceptional. The staff was incredibly welcoming, attentive, and eager to ensure every aspect of my stay was seamless. Whether it was concierge recommendations, efficient check-in, or thoughtful touches throughout my visit, their commitment to hospitality was truly commendable.The hotel's location is one of its strongest assets. Situated in the heart of Manhattan, it offers unparalleled convenience for exploring the city. Major attractions like Broadway theaters, Rockefeller Center, and Fifth Avenue shopping are all within walking distance, making it the perfect choice for both business and leisure travelers. Despite being in such a bustling area, my room was a tranquil retreat, well-appointed with modern amenities and plush comforts.I highly recommend it to anyone looking for a refined and comfortable stay in Times Square.
Disliked: Small rooms, limited amenities

Very good

Liked: Very good breakfast.The staff is very kind.The beds very confortable.The room very clean.Good position.
Disliked: The room was too little for 3 people.The air conditioning very noisy.