Voco The Clair Cincinnati Downtown By IHG

Nice room; great location.

Liked: Clean.
Disliked: Nothing.

Exceptional

Unfortunately I found bedbugs

Liked: The property was close-ish to my event
Disliked: Check in went smoothly enough, but after that all down hill. We were in our room for a few minutes before (thankfully) I noticed there was a bed bug right on the fabric headboard! I’d never experienced this at a hotel before so I was a bit unsure what to do. I called the front desk immediately and they said, “oh”. I asked if I could have like a different room or something….they said yes. So we packed our stuff back up and went back down…the could not get us back into the same type room, but commented, “I won’t change the rate or anything”. Keep in mind, It was a lesser room…it was just past the time we needed to leave for our event, so I didn’t argue. The next room really was not as nice, bright, or fresh feeling, also was a connected room which I was told but didn’t love, I just felt like I had no choice. I did thoroughly inspect the mattress and saw nothing in the second room. In hindsight, I’m surprised management never reached out, or that was never offered a discount, or honestly a refund. I’m not one to pitch a fit, but I itched all night and was so scared to bring them home! Please just be aware when booking here. Make sure room 507 has been treated properly and check it yourself too!!!

Exceptional

If you can find a...

Liked: The property was great but the beds really hard and everything super expensive, I paid for breakfast included and that was a lie, so I overpaid I’m going to try to get my money back ,, they charge you even for the parking
Disliked: Again bad bed and pillows and on the top of it we had a false alarm at 5 am , nobody came to explained us anything,, we had to figured out how to come back inside or when they should at least gave us a late check out or free breakfast for that !!!

Why?

Liked: Room and bed was nice and spacious as well as cleanly.
Disliked: Waking up to a fire alarm at 530AM.

Decent stay for the money.

Liked: The location was a good jumping off point for lots of stops in Cincinnati. We went to the zoo, museum center and went to a Reds game and all of this was very drivable from the hotel. We were pleasantly surprised that there is a parking garage adjacent to the hotel, and while not owned by the hotel, you can purchase a parking pass from the front desk that makes coming and going easy. The front desk and breakfast buffet staff was so very friendly and accommodating. (Note: we had included breakfast and did not know there would be wait staff the first morning and did not bring any money from the room for a tip. We corrected this the next morning). The common areas were clean and well kept. Even being in the middle of downtown we felt very safe, although we were not out past 10.
Disliked: The room was mediocre. Visual very nice but fairly impractical. We had an accessible suite and it was not that accessible save for the bathroom. The room layout was weird with the closet right as you enter the room, which is clear across from the bedroom. The “living room” part with the pullout couch is fine until you have the bed out. It left literally 4” at the foot of the bed to scoot around which basically blocked the bathroom. The bed in the room was also quite high, and would have been a big challenge for someone in a wheelchair. The room was booked for 4 people and they consistently only left towels for 2. The hotel did not have enough staff to bring towels to the room so we had to stop by the desk to get more. Not the end of the world, but does require some planning! They also provide door hangers that say do not disturb on one side and then “I’m away, please clean my room” or something to that effect on the other side…however if you put that up, just expect housekeeping to skip your room, regardless of what side you hang facing out. We asked about it at the front desk and they said that it’s a problem they have tried to address. Again, not the end of the world but disappointing when you need more towels! We had used ours to help soak up the water from the shower because there is no lip or edge to the shower in order to be accessible which leads to lots of water in the bathroom despite using the curtain. The pool area was nice and clean, but COLD as it’s indoors and air conditioned. The water was fairly warm but you get super cold the minute your head is above water.

Fun for couples Getaway

Liked: I love that the hotel has a pool and a restaurant with bar
Disliked: I wasn't aware there would be an extra charge for parking.

Exceptional

Liked: All

I would not recommend or...

Liked: Location
Disliked: Coffee pot didn’t work, shower had broken tile around drain, parking was not included. The price of the hotel was way too much for what it was. For the cost I would have expected breakfast included.