They took my money twice...

Liked: Location
Disliked: They took the money twice from me as apparently it did not go through they did not provide a declined receipt but still expected me to pay. I paid the second time and they took the money again the fight I had to get or back was a disgrace I even sent then a copy of my bank statement but they still did not believe they had taken the second payment. In the end I rang trading standards.

Fantastic weekend

Liked: We were upgraded to an apartment and this just made our weekend. We were in London for my sister?s birthday and the location was perfect. Staff were wonderful and our stay was fantastic.Everything as clean and we had all we needed. Apartment was located on Shaftesbury Avenue and was the perfect location. Close to shopping and fabulous restaurants.Thank you so much, we will definitely be back to stay with you again.
Disliked: Nothing it was perfect

Poor. Didn't get what I...

Liked: Location
Disliked: Booked to stay at victory House in what looked like a really nice room. Got an email saying we are getting "upgraded" to an apartment. Great. Not so much. Received an email telling us to pick up our keys, got there and the staff didn't know. Showed them my email and got the keys and headed of to our "upgrade" got into the room and looked all average. (room I accidentally wanted looked better) bathroom was basic and not that well put together, tap in sink splattered everywhere when you turned it on, shower looked like it had seen better days and was really small. My wife went to make tea only to find there was no milk. We had teabags and a kettle so I called the number given in the booklet in the room to be told the apartment is self catering. At no point was I told this in any of the emails I got "upgrade" as we were going out for dinner I needed to iron my shirt. Got the ironing board ready put water in the iron and went to iron my shirt only to have the iron leak all the water I had just put in it all over my shirt and the floor. Again let's remember this is an "upgrade" heating didn't work, TV didn't really work and the shower gell and shampoo had not been refilled so ran out. Basically hard to see how this was an "upgrade" and for my wife's 30th birthday not very impressed.

Very good

Liked: Location
Disliked: Very small check in area with few seats in the bar

Very good

Liked: Excellent location, tiny and cosy room, friendly stuff
Disliked: A strange odour in the room probably from the sewage system

Superb

Location is awesome.

Liked: Location is excellent. Tip top! Room size, amenities and comfort is standard, as expected. Comfy bed. Not noisy despite it being in the heart of night life. Breakfast spread is ok.
Disliked: The bathroom smelt, even when it is dry and not used yet. Unpleasant, smells unhygienic. Ventilation must be poor. We kept the bathroom door closed at all times.

Fair quality experience.

Liked: Courteous reception staff
Disliked: Breakfast wasn't very quick, had to keep asking for items at breakfast such as toast 15 minutes wait and sausages 45 minutes.

Exceptional