Your staff is poorly trained....

Disliked: At time of check in I was told there was a note that I had two dogs and was not allowed to stay. I have never had dogs and I have never stayed at your property. There was not management on site available on call - 4 in the afternoon at check-in time. Difficult to believe. At minimum a manager should be on call. I called some 1-800 number... which is not sufficient to get day of help. Absolutely ridiculous. I was turned down to be allowed to stay. I am near certain I was profiled. I am a professional - AND I am black. I can only assume you wouldnt treat your white guest like this. I hope you dont now assume i had a bad attitude or did something to deserve this horid treatment. I was and am livid. Your management is a serious liability. I will never step foot on your property until I see a fix.

Very good

Very good

Liked: Clean and helpful staff

Bad

Bad

Excellent value for money. Helpful...

Liked: Spacious, comfy bed. Excellent helpful staff especially Edmundo and Natalie.
Disliked: A little further out of Austin than we would have liked but still good.

Bad

Disliked: What I didn't like is that they overcharged me and booking.com didn't follow up to correct the amount. Won't use booking.com any more!

Pleasant

Very good

Liked: Room itself was more than I thought!
Disliked: All good!