Exceptional

The value is equal to...

Liked: Very clean and comfortable experience. Staff was great. Room was very clean and well put together. Bed was comfortable. Bathroom was clean and functional.
Disliked: Restaurant on site was pricy and limited food selection but overall a good experience

Great

Liked: The staff is very friendly and helpfulThe decor is stylish. I love the gym and pool.
Disliked: The only thing I’d say needs improvement are the pillows and sheets. We had some sheets with holes in them and the pillows were way too soft. They need a variety of pillows for different sleepers.

Superb

Convenient stay

Liked: Comfortable hotel.
Disliked: /

Great location on UNC Charlotte...

Liked: We stayed at this property to be close to the UNC Charlotte Football game. It's a great location and nice property. Walking distance to the field. The front desk staff were kind. The outdoor pool was nice.
Disliked: The rooms were not ready on time. For the price we paid for this hotel, we expect excellent service and accomodations. We wanted to enjoy some down time before the game and wasn't able to do that. That is very frustrating again for the price we paid. There are many other properties near campus so I'm not sure we will be staying here again. The coffee bar downstairs never had an attendant so we couldn't have drinks made. The breakfast was good but it took a long time to be seated and to get our food.

Exceptional

Discouraging

Liked: The room was nice enough.The staff were courteous at the front desk.The bar and restaurant staff were exemplary.The food in the restaurant was amazing.
Disliked: I was not expecting to be billed on a daily basis. Not really a problem but the numbers did not make sense. Read on...1. the corp card co would send me an sms on the first couple of days to say that a nightly room fee was deducted from my card2. This plus an airfare and other charges had push the card to near its credit limit. About AU$2000 left.3. Suddenly a charge of US$1900 was applied and rejected. FOUR TIMES in one day. I didn't pay attention but planned to ask about it in the morning. Still adjusting to the east Coast time zone, i took a sleeping pill to try and get some sleep.4. At 10:30pm i was woken up by a security guard banging on the door to tell me i had been summoned to reception. If you have ever taken a sleeping pill (this was only the second time ever for me) you might know how it feels to have to get up and move 20 mins into sleep.5. The two staff on the desk (a manager and a clerk) could not explain why the large single charge was made and simply said "that is how the system works when we run our report."6. I was then informed that "we can let you back into your room" (I wasn't aware not getting back in was a possibility) but i had to "sort it out in the morning"7. The next morning there was no record of the large charge (I can show to my record of it) and the reception clerk said i would just continue to be billed at the nightly rate. I never reached the limit of the credit card.8. The most frustrating thing was being dragged downstairs "to the principals office" for something that could have been resolved over the phone earlier in the day, or by call to the phone in the room (I checked - it works). Security guards would be my last resort. Not my first.9. I asked if I could have some laundry done. I told the desk that I had left a bag of laundry in the room and the reception clerk made a note. It was never done.10.

Bad