Very good

Disliked: Beds uncomfortable

Should not be advertised as...

Liked: Evening meal was good school dinner style cooking.
Disliked: The receptionist gave us a map with incorrect breakfast time so we missed it by 15 minutes. Queuing for dinner at 6pm and the short time frame that meals were available. Bed was old and incredibly uncomfortable.

Superb

not the best

Liked: The front desk staff was friendly and the buildings (while dated) looked very much like a mountain lodge.
Disliked: The windows didn?t fully open/close or lock which made us feel less than secure. In addition, the windows were dated and the parts to operate them were often broken off and inoperable which caused issues since there wasn?t any AC and it was hot and we were trying to maintain safe temps for our baby to sleep. There also wasn?t a bathtub, the Wi-Fi in our unit didn?t work, and many of the lamps and outlets also didn?t work which was far too ?rustic? to justify the price point. Having dined for less at a Ritz Carlton the day prior to our stay, we were shocked at the outrageous pricing for food at the lodge. This left a bad taste in our mouth as we know they have traditionally offered half or full board to the UCLA alumna staying on the property. This method should be reinstated and pricing should be on par with the surrounding area at the very least. It?s like we can see what they were going for (the European vibe we love of doing everything on the resort property), but then they completely missed the mark.No assistance with getting baggage up to our lodge despite being heavily pregnant and struggling with the stairs. The parking was a nightmare (especially during an event) and very limited.

Exceptional

Peaceful, magical. A great place...

Liked: The desk staff was exemplary. I had to call about noisy neighbors at 10:45pm on Wed. night and they sent security to speak with the guests. Security actually followed through and we were able to get a good nights rest. We had the accessible room for my mom. It was great, especially that there was a handicapped parking space right next to the room! We will stay there again, soon, I hope. Beautiful grounds, lush grass (which they let you walk & run on!), lovely pools, an ample fitness center with top-rated equipment like Precor ellipticals (my fav) and Peloton bikes, dumbbells/strength-training, outdoor activities (basketball, tennis, one-hole golf), and GORGEOUS views and trails. So much to love about this place. The photos on all the walls show historic times when the property was first established. The lobby is wooden and rustic yet classy. I'm glad there was no tv in our room-- it forced us to talk to each other or be silent or even read! Other rooms might have tvs but we didn't hear any. At night in mid-April, we heard hundreds of frogs croaking nearby! Truly peaceful and magical place. It's a little more expensive than other places, but well worth it.
Disliked: No microwave available for the room. Inconvenient to walk to the hotel lobby for microwave.

Very good

Superb

Superb