Liked: I loved the staff!!!! If it was not for the staff, I would have rated this hotel lower.
Disliked: Online I was offered a king size bed & chose it, got to hotel, after 3 different keys not working to room it ended up being a full size bed. We were moved to a room with 2 beds, but it was not very clean & curtains are broke & ripped. Staff made us happy

Liked: The hotel is beautiful and perfectly located between Times Square and Madison Sq Garden. It is a boutique hotel, so you're not talking about huge spaces anywhere, but the bar is wonderful, the staff is excellent and the rooms are sublime. Superb!
Disliked: I can't understand this hotel getting negative reviews. My opinion is that there are a lot of "wannabes" who cannot afford the Waldorf, but want to rate other hotels as if they're paying for a 5 star.

Liked: The location close to Penn Station.
Disliked: No, everything worked out well.

Liked: Location this was not a four star three would be pushing it.
Disliked: Mold in the bathroom rotting wood next to shower and paper thin walls.

Liked: The room seemed clean and modern.
Disliked: They couldn't find my reservation although I'd called well in advance to confirm late check-in. At 8AM housekeeping tapped on my door and actually OPENED It while I was still in bed. Knocked AGAIN at 9AM. Poor plumbing. Broken coffee-maker. Terrible!

Liked: Good location. Fair price.
Disliked: Basic spartan decor does not warrant 4 and a half stars.

Liked: Great location!

Liked: The decor in the lobby and the room was great!

Liked: The staff was well oming and helpful
Disliked: First room I was assigned had a strong mold smell in the bathroom. Staff immediately gave me a room that did not have that problem and that was nice. But overall the star rating here is higher than it should be, by at least a half star.