Very good

overall a wonderful property with...

Liked: great location and great vibe
Disliked: valet parking only

Superb

Poor

Disliked: I booked this hotel for my parents when they visit. We were there 5/13-5/16 and then 5/17-5/21. For the first part of stay, the room was not cleaned unless we asked. No one instructed us how to request for room clean. When we checked in for the second part of the stay, we mentioned that the room needs to be cleaned everyday while checking in. The front desk acknowledged our request and still did not mention the tidy sign thing. The next day coming back in the evening, the room was not cleaned. We called the front desk and the front desk finally said that we need to put a tidy sign they have in the room on the door in order to have the room cleaned. The room does not have a tidy sign so we requested one and the front desk said that they don’t have it and asked us to call the next morning to request the room to be cleaned. It turned out that the front desk person refused to give us the tidy sign was lying all this time because the next shift was able to provide the sign in minutes. The front desk person who refused to provide the tidy sign also lied about his name because we reached out to the manager and the manager could not recall this person. This hotel has serious management issue and lacking professionalism. It is extremely outrageous. It does not make sense that the customers have to bear the burden for the room to be cleaned.

Very good

it was clean, staff was...

Liked: it was convenient to slot of bars, restaurants and activities
Disliked: n/a

Passable

Very good

Passable

Liked: Location was great, right on Butler with easy walking to multiple attractions. Staff was nice. Room was small but had nice modern touches.
Disliked: Cleanliness was not great when we checked in there was fecal matter under the seat. Also the rooftop bar was closed during the one day it was supposed to be open during our stay due to staffing issues. The cafe was also consistently closed and the one day it was open it did not have any food items.