Truckee Donner Lodge

I’ll never stay there again

Liked: Location
Disliked: Toilets were horribly low, staff never said hollow, welcome or even acknowledge when we came in, shower water pressure was so low it was difficult to shower.

I won’t be staying again...

Liked: SpaciousFriendly older night-shift man.
Disliked: Our room smelled like urine Room was too hot and could not sleep, and could not change the thermostatLow quality breakfast They told me I can do late checkout and charged me for it. Late checkout meaning instead of checking out at 11, we checked out at 1130. I was supposed to check out at 12 but they called and knocked on door at 1130 expecting us to leave. They later told me since they didn’t charge me for a crib, they are keeping the charge on there. But when I booked the room, it said “free crib available upon request.” They didn’t believe me and made me send them evidence which I did. In the end they refused to remove the charge and refused to discuss further and hung up. They said they would check the cameras to see the exact time we left but would not follow up with me after viewing. Unfriendly and unhelpful customer service if you have any issues so wouldn’t recommend. Do not care about their guests.

each year the people who...

Liked: Liked the staff when checking in

Don't book on this website...

Liked: Do not book on this website - Donner Lodge's policy is 72 hours notice for cancelation *except* when using a 3rd party vendor like this. They refused to consider refunding anything, even though they have the option.
Disliked: Better customer service would have been nice.

Superb

Exceptional

Liked: Enjoyed the breakfast options. We also utilized the cappuccino machine and hot tub.

Nice stay for a ski...

Liked: Perfectly nice spot for a ski trip. Better value than some of the other mid-range hotels in Truckee. Appreciate the free breakfast and they don't do junk fees like a resort fee or parking fee. Wifi worked just fine.
Disliked: Room carpet and furnishings are a little bit worn down. Breakfast omelet looked great but then seemed like it was full of melted Kraft Singles.

Wonderful - we had a...

Liked: Loved the Espresso machine and the breakfast area was great even though it could be chaotic
Disliked: Would be great to have a small lounge area outside of the breakfast room

Clean, comfortable, reasonable rates, decent...

Liked: Clean rooms, comfortable, decent hotel breakfast.
Disliked: I booked a second stay with them through Booking.com but tried to cancel and they refused to accommodate any sort of cancelation. Most places seem to work with you to cancel, like I would have happily paid a cancelation fee. But they flat out refused, since I hadn't booked directly with the hotel. So keep in mind that their cancelation policy is much better if you book directly.