Name: Tru By Hilton Naperville Chicago
Address: 1809 West Diehl Rd, Naperville, IL
Telephone: (888) 420-1657
Rating: 4.25

Tru By Hilton Naperville Chicago Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Exceptional

Good

Very good

Liked: Good value for money, comfortable rooms.
Disliked: When I pulled the bedsheet cover , I saw a huge stain on the comforter which was surprising considering we saw a huge service laundry room on the other side of the lift.

Good

Very good

Exceptional

A decent stay

Liked: It was close to the venue I was at for the weekend.
Disliked: The property was acceptable, but the staff was quite rude. During my check-in after returning from an event etc, the front desk staff did not say a word to me. I found it surprising that the housekeeping staff was more hospitable than the workers at the front desk on all shifts. This lack of courtesy was off-putting, as I believe it's customary for staff at an establishment to engage with guests, even if only briefly.