Tru By Hilton Harrisonburg VA

Disappointing

Disliked: I requested upon making my reservation, to be placed on the 3rd floor for security reasons. It was confirmed in an email but upon arrival, I was told it was not possible

Superb

Liked: Clean, friendly
Disliked: Room was small

Pleasant

Pleasant

Superb

Liked: Pet friendly

Exceptional

Liked: This is the most comfortable and clean hotels we stayed so far. Breakfast is also good. The staff were nice and accommodating. Highly recommended.
Disliked: None

Exceptional

Would Recommend

Liked: Overall a good experience. In general, a similar experience to other midrange hotels but notable positives included a pool table in the lobby, a good selection of snacks and other things for purchase (including wine), and an automatic pancake maker that makes fresh pancakes.
Disliked: The maid service was a bit random - we got new towels at one point but no other service over a 3 day stay. Maybe that's the norm but I wasn't aware of that. Digital key didn't activate until my wife checked in.

Decent hotel, needs better cleaning...

Liked: Check-in was smooth, room amenities we complete. B'fast bar was adequately stocked.
Disliked: The additional, non-refundable dog fee for was exorbitant ($75), especially given that the room had all hard-surface flooring. It it was not disclosed until the day before we arrived.