TownePlace Suites by Marriott San Diego Downtown

Good

Liked: The facility is nice. Parking was really tight
Disliked: The hotel water was not as hot.

Very good

Good

Liked: Breakfast was very good but the place was too small to comfortably eat. You have to wait long for the toaster.
Disliked: The streets close to the hotel are full with homeless people. When you walk to Gaslamp Quarter especially during the night you are afraid as a woman.

Exceptional

Exceptional

Superb

Exceptional

Liked: Great staff. Good location. Good breakfast.

Pleasant

Liked: The hotel staffs were quite prompt in taking actions to rectify the faulty shower tap
Disliked: The receptionist by the name of Crystal was rather inflexible and refused to let me check in despite me showing the booking.com booking and email due to my English name missing in my passport. Even after I managed to change my name in the booking to tally with my passport, she still wouldn’t allow me to check in as her system doesn’t receive the name amendment. Calling the Marriott bonvoy hotline took a good 20mins before someone picked up the call and it still doesn’t help. All these happened after my credit card was already deducted for the first night stay. After I managed to check in finally, the card key doesn’t work at all and I had to lug my luggage and go down to get the keys changed. The new keys still didn’t work and they had to change another room for me. This is the first time I had encountered such an issue with my hotel booking so quite surprised that this could happen.

Very good

Liked: Location to Little Italy, breakfast, clean, staff very friendly
Disliked: Room right on street very noisy being downtown