TownePlace Suites by Marriott Arundel Mills Bwi Airport

Very good

Nice hotel, but check the...

Liked: Check in was easy and the room was well supplied—full kitchen, comfy sofa, decent bed, large TV, etc.
Disliked: My main concern was that the doors are to be opened by card only, yet someone opened the door! Thankfully, I had also applied the manual lock, so it only opened about an inch. I think it was just a mistake, but it was concerning that it was able to be opened without the door card.

Pleasant

Disliked: The way the TV was on the sbb my all dresser nex to the bathroom

Beyond frustrated with company management...

Disliked: My reservation was cancelled the same day as check in because the outside pool and other amenities advertised on the site was not working properly and pool was shutdown for maintenance so we canceled June 2,25 booked a hotel down the road had to wait almost 30 days for my money received my refund June 23rd which I never would have received the f I didn’t keep contacting hotel & booking.com also was promised a Goodwill Compensation from booking.com Sunday June 22,25 for my patience of waiting almost a whole month for my refund remaining a loyal customer and still booking another hotel through booking.com same day down the road with a 24hr wait until it’s supposed to appear on my account I never received compensation from booking.com called today to check the Status of my GOODWILL COMPENSATION now they saying they can’t give me one because I got my money back what kind of customer service is this after promised compensation for the long wait and customer loyalty

Bad

Passable

Exceptional

Passable

Liked: The breakfast was good.
Disliked: the bed in my first room.

Very comfortable and convenient

Liked: The room, the staff location
Disliked: The pool was not operating