TOP Phoenix Hotel London Guest Reviews
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Sarah Sun, 13 July 2025
Superb
Liked: Extremely friendly and helpful staff. Location was perfect, lovely breakfast and single rooms for everyone in our party
Disliked: nothing
Linda Sun, 13 July 2025
Overall, very good. I would...
Liked: Excellent breakfast. Very nice sitting areas around the bar. Good location - in a quiet road and yet loads of eateries and shops nearby. I loved chilling out in nearby Kensington Gardens.
Disliked: No non-alcoholic beer at the bar. Bedside table too small. Small bathroom - nowhere by sink to put hand towel
Salem Sat, 12 July 2025
It was hot and tiny
Liked: The location was nice and staff was friendly
Disliked: It doesn't have an AC ( i knew this before i booked) and the room was extremely small and there's no fridge to keep drinks cold
Klementyna Sat, 12 July 2025
Very good
Liked: Perfect location, the hotel is very clean, the staff is nice and overall it was a great experience!
Aims Sat, 12 July 2025
Exceptional
Liked: All the staff were incredibly lovely....very accommodating and helpful. The receptionist even helped me to get the best price for my taxi which was really appreciated!The location is nice and close to both Bayswater and Queensway and theres lots of food options around if you don't want to stay in central town.
Disliked: Air conditioning would be great. A fan was available, but really, in the middle of summer, it's not super effective at cooling the room down after all-day heat.
Sintija Fri, 11 July 2025
Overall it was a good...
Liked: Location was great, close to Kensington gardens and a tube station to take you into the centre. There were many good restaurants and food shops around.
Disliked: I would not advise to stay here in the summer when it is hot. Even though there was a fan that I had on non-stop, it was really hot in the room and it was impossible to sleep during the night. When you exited the room into the corridor, it felt like it was a sauna. The breakfast was also really underwhelming, consisting mostly of just cereal or toast.
Sofia Fri, 11 July 2025
Good
Liked: Room is comfortable
Disliked: Room (also the hallway) was very hot, had to sleep with the fan on.
Willbecktrick Thu, 10 July 2025
Good
Liked: Location
Disliked: Small room for the price
Anonymous Wed, 9 July 2025
Great location, value for London...
Disliked: Rooms are a little small but adequate
Eleni Wed, 9 July 2025
We were very happy with...
Liked: Excellent location,breakfast satisfactory
Disliked: The bed could have been more comfortable.Other tham that all ok