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TOP Phoenix Hotel London eee - 0808 164 1025
TOP Phoenix Hotel London, 1 Kensington Garden Square, London -0808 164 1025
Area: Notting Hill - Paddington Station Area
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4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (2204 Ratings)
BOOK ONLINE OR CALL - 0808 164 1025
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Hotel Description
Just over a quarter mile from Bayswater and Queensway Underground (subway) stations Phoenix Hotel is a 5-minute walk from Hyde Park. The traditional hotel features spacious rooms and continental breakfasts. The bright and airy bedrooms each have a private modern bathroom with a hairdryer. All rooms feature tea/coffee facilities and a TV with satellite channels. Free Wi-Fi is accessible throughout. A continental breakfast is served daily in the dining room at Phoenix Hotel including fresh coffee and a selection of cereals. There is also a cozy lounge bar offering light snacks and beverages. Full English breakfast options are available for an additional fee. In the heart of lively Bayswater Phoenix Hotel is surrounded by shops bars and restaurants. Elegant Kensington is within a 20-minute walk and Knightsbridge is just over a mile away.

Check-in time: 14:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Meeting/Banquet Facilities
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Elevator
` Heating
` Fax/photocopying
` Snack bar
` Shared lounge/TV area
` 24-hour security
` Concierge services
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Electronic room key
` CCTV security in common areas
` Daily disinfection
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Tour services
` Protective screen or physical barriers in appropriate areas
` Room service available

TOP Phoenix Hotel London Guest Reviews

Overall Average Score: 
Very Good (4.1 out of 5)

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3

Pleasant - 3.0 out of 5

College Mon, 29 April 2024

Ideal for one night, convenient...

Liked: Friendly, welcoming, good location with easy walk to transport and shops. Good parking.
Disliked: Mattress was lumpy and could hear person in next room snoring

5

Exceptional - 5.0 out of 5

Keith Mon, 29 April 2024

Outstanding. Excellent. Brilliant

Liked: All superb and very much appreciated. Everyone here is just brilliant. Nothing is too much. Excellent service by an excellent Team.
Disliked: All superb. x

4

Very Good - 4.0 out of 5

Filsub Sun, 28 April 2024

Overall very pleasant stay, I...

Liked: Polite staff, very well mannered, helpful. Comfortable bed, new furniture. Cleanliness level was very good, towels very nice and soft. Bathroom was very clean.
Disliked: Carpets have seen better days, you can see their age in the room. Even though recently refurbished - you can clearly see the skirting boards, architraves and doors are old.

4

Very Good - 4.0 out of 5

Diogo Sun, 28 April 2024

Great stay in London

Liked: - All the staff was great- The location was very good, it was very near to the metro
Disliked: - The breakfast with few variaty- During the night the room become to much hot

4.5

Wonderful - 4.5 out of 5

Graham Sat, 27 April 2024

Superb

5

Exceptional - 5.0 out of 5

Ezgi Sat, 27 April 2024

Recommended

Liked: The room was very clean. Hotel staff are very kind and helpful. The metro is very close, there are markets and restaurants everywhere. It's a very beautiful area. You can feel very comfortable even as a single traveler
Disliked: Carpets on the floor

2

Disappointing - 2.0 out of 5

V-e- Sat, 27 April 2024

Disappointing

Disliked: The single room was tiny and unbearably hot, even with the window wide open.

4

Very Good - 4.0 out of 5

Tara Fri, 26 April 2024

Very good

Liked: The location was excellent for the purpose of our visit (London Marathon). The hotel was very clean.The staff were very polite, professional and friendly.
Disliked: Breakfast was poor.When we checked in, we asked if it would be possible to have an earlier breakfast on Sunday as we were participating in the marathon. The receptionist said we could take a croissant away to have!! Another staff member overheard and said he would arrange an earlier breakfast as other guests were staying for the marathon also. He had a list of room numbers and their requested times, but the receptionist didn't seem to be aware of this.We actually bought fruit and porridge pots from the Tesco in the local High Street to eat in our room on the Sunday morning as we saw that there was no porridge on offer at breakfast when we ate breakfast on the Saturday morning. The breakfast room was very cramped, too many tables that were far too small. People were nearly sitting on top of each other. There were cups and saucers on the tables, but there were mugs at the coffee machine - tables were too small for both!There was no flow to breakfast. People were wandering around from one part of the buffet to the next, and the queue for the coffee machine had nowhere to go, adding to the overcrowded feeling.Breakfast was not an enjoyable experience, and we found a local cafe to breakfast in on the Monday morning.We paid for breakfast on 3 mornings but ate breakfast on one of the mornings.The room was very cold, we had a room at the front of the building and the windows appeared to be single glazed. There was no heating control in the room or extra blankets. We found what looked like a heater in the wardrobe, but nothing but cold air came out of it.

3.5

Good - 3.5 out of 5

Maria Thu, 25 April 2024

Good

Liked: Room very quite. Very good breakfast. Nice staff.
Disliked: Room very little, too hot and impossibility to put it a bit colder.

4

Very Good - 4.0 out of 5

Lucy Thu, 25 April 2024

Stayed before and would stay...

Liked: Great location, newly refurbished, clean and comfortable. Continental breakfast was good.
Disliked: My room was extremely hot so it took a while for it to cool down.

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TOP Phoenix Hotel London 1 Kensington Garden Square, London