Thompson Washington D.C. by Hyatt Guest Reviews
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Anonymous Wed, 4 June 2025
I will be back
Liked: Great service from the front desk staff to the bellman.
Disliked: Na
Alexis Sat, 31 May 2025
Good
Stacy&patrick Tue, 27 May 2025
High Design, Comfortable, Friendly Team...
Liked: From check-in to check-out, everyone was helpful and friendly. The design of this property is top-notch. I love how the Thompson always has a modern but comfortable design vibe that reflects the location.
Disliked: Can't think of anything. I liked staying here.
Niesha Mon, 19 May 2025
Exceptional
John Tue, 13 May 2025
Good
Duygu Tue, 13 May 2025
Don't book if you want...
Liked: Nothing, the service is bad and the staff is not helpful
Disliked: I had booked my stay at this hotel months in advance, only to find out after a 9-hour international flight and arriving at 11 PM that my reservation had been cancelled without any prior notice. Since it was a "pay at property" booking, there was no transaction alert or indication that something had gone wrong.Exhausted, jetlagged, and standing at the front desk late at night, I was told the hotel was fully booked and that there was *nothing they could do*. No explanation, no apology, no offer to help me find an alternative, just a cold “your reservation was cancelled.” The lack of responsibility and basic hospitality was shocking.I had to scramble to find a place to stay on my own that night. Needless to say, I will never return, and I strongly urge others to think twice before booking here. If you value reliability and peace of mind while traveling, avoid this hotel - especially if you don’t like last-minute surprises.
Carol Sat, 10 May 2025
Exceptional
David Tue, 6 May 2025
Very good
Darlenys Tue, 6 May 2025
Exceptional
Ewan Mon, 5 May 2025
Exceptional