dissapointing

Liked: Our stay should have been perfect. the staff was great. the room was wonderful. we were loving absolutely everything about it until we went to bed and were kept awake until two in the morning because of the club music and base coming from above us. it was awful. it really ruined a great stay for us. It was a Thursday night too. You really should warn people about it. I will be sure to check the next place I stay to make sure they don't have a dance club above my room
Disliked: The noise from the club that kept us up all night

Bad

suberb

Liked: Nice location & very upmarket Hotel , would stay again .
Disliked: Breakfast wasnt included .

Great location and wonderful customer...

Liked: The hotel was beautiful and the staff was very friendly

Good value for the too,...

Liked: The rooftop bar is a beautiful spot for coffee and breakfast
Disliked: The room service QR code wasn’t updated, so we received an item that didn’t match our order and had to be sent back. We had chosen it due to a dairy allergy and the replacement was covered in cheese. They remade it, but it wasn’t very good.The rooftop becomes a club at night and we struggled to fall asleep to thumping music above us.

Superb

Liked: staff was fantastic.
Disliked: We had a 5th floor room and could still hear the music from the rooftop bar. It didn't keep us awake but I wouldn't want a room any higher in the hotel.

Fabulous, had a super fun...

Liked: Really modern design, very comfortable bed and pillows
Disliked: Not great street lighting outside at night

Disappointing Stay at the Thompson...

Liked: Nothing.
Disliked: My recent stay at the Thompson Hotel in Hollywood was far from the luxury experience I anticipated, and I feel compelled to share my experience to aid others in making an informed decision.Firstly, the hotel’s location is alarmingly unsettling. Contrary to what one might expect from its Hollywood setting, the immediate vicinity is plagued with severe issues. The streets are littered, marked with urine, and the presence of numerous homeless individuals makes it incredibly uncomfortable to even walk outside the hotel. This starkly contrasts the glamorous image of Hollywood and is significantly worse than the conditions found in Downtown.Upon arrival, the hospitality, or the lack thereof, further dampened our spirits. The staff across the board - from reception to valet service - displayed an appalling level of rudeness. It’s disheartening to encounter such unfriendly personnel, especially when you’re paying a premium for your stay. Speaking of which, the hotel charges an exorbitant parking fee of $60 per night, which is utterly disproportionate to the services provided.Our dissatisfaction was compounded when we were assigned a room of lesser quality than what we had booked, despite the hefty $400 per night rate. When we raised this issue, the reception staff, particularly one unfriendly individual, insisted it was the room we had booked. Only after presenting our booking confirmation, complete with images from the booking site, did they reluctantly assign us the correct room. This experience was not only frustrating but also reflective of a worrying lack of customer service and care.Regarding the amenities, the hotel fails to live up to its purported four-star status. We encountered broken fixtures, including a damaged toilet seat, which is unacceptable and frankly, something I’ve never seen before in accommodations of this category.Given these experiences, my advice to potential visitors is to reconsider investing their money in a stay at the Thompson...

Exceptional