Thompson Hollywood by Hyatt

Beware of fraudulent charges -...

Liked: The hotel amenities itself were ok, however mainly liked the location being close to things in Hollywood.
Disliked: I had a terrible experience with this hotel due to what I can only describe as dishonest and deceptive billing. I booked through the Booking.com app and received a confirmation email that clearly outlined all charges, including a “destination fee” and tax. Everything appeared transparent, until I arrived.At check-in, the hotel attempted to charge me again for the full cost of my stay, despite me already having paid in full. Then, upon checkout, they charged my card for the destination fee, even though it was already included and paid for in the original booking.It’s now been over three weeks and I’m still trying to recover the incorrect charges. Their customer service and refund process are unhelpful and frustrating, making it feel nearly impossible to resolve.This place knows exactly what they’re doing. It’s a scammy, predatory setup preying on travelers who assume they’re dealing with a reputable business. Be extremely cautious if you plan to stay here, or better yet, avoid it altogether.

Exceptional

We enjoyed visiting our son...

Liked: The Hollywood Grande was lovely. The staff was wonderful and we took advantage of most of the amenities the hotel had to offer. We enjoyed breakfast each morning at the rooftop terrace and spent much of our time at the pool. The location was convenient to nearby restaurants, we especially enjoyed Ka’teen. I also attended a fun yoga session at the nearby sister hotel. The bed was very comfortable, and the shower had great water pressure. We were on the eighth floor in a corner room so our view of the city was stunning. We thought the happy hour at the lobby bar was also a very nice touch.
Disliked: Our room only had one reading lamp by the bed. We would have enjoyed one on each side of the bed. Also, the pool was too shallow with only 3 1/2 ft. at the deepest end so it was uncomfortable to swim.

Exceptional

Exceptional

Disappointing

Liked: It’s clean, rooms are big, gym is good.
Disliked: There is a lot of noise in the rooms and common areas because of the club

Maybe not the best for...

Liked: Clean room Fresh white clean linenView of the Hollywood sign
Disliked: As a solo traveller I felt uncomfortable walking to the nearest supermarket and shops. The cost The room was so bright at night due to the bright display on the air conditioning control

Superb

Amazing experience

Liked: Great location, clean and nice stuff