Thomas Arms Hotel Guest Reviews
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|13.7 miles from Carmarthen centre|
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Lawrence Sun, 16 January 2022
Liked: Leaving! Both my partner and i had food poisoning.
Disliked: The staff. Customer service. The whole experience. The managers seam very nice and I wish them the best. The first thing they need to do is sack the entire work force from kitchen to front of house. Appalling attitudes and terrible service, handling plates with grubby hands and clueless towards the industry. The current staff will kill this business no end. Staff hanging around on phones, kitchen staff taking breaks in customer areas.. Complete lack of service, was left for nearly 40 mins to be seen, that's for a drink. Covid rules aside and the lack of customers, simply unacceptable. The food was a different animal altogether. So bad its laughable. Had to leave early in the morning to get my partner medical attention down ie to the vomiting and dihorea. We witnessed many issues with food related problems also with other customers. Sack the chef for yiur own sakes. Frozen oven chips!!! The lamb steak was still bleating I'm sure.The peas were microwaved nicley tho!No point in prolonging the inevitable by asking to sort the dishes out.Shambles from the staff. Un hygienic is un understatement and the attitude from bar staff is beyond a joke, so many times to remind them we weren't being served even after our orders were taken... Suppose Snapchat is more important these days.Tip... Try not to throw plated food on table because said dish is hot, simply use a napkin to carry them, this also helps to prevent touching the plates with grubby hands. Oh and don't carry glasses on the rim please!!!
Farzana Sun, 16 January 2022
lovely value for money and...
Liked: all over very good indeed
Disliked: nothing to complaint about it
Jason Sat, 15 January 2022
Lin Fri, 14 January 2022
Liked: Location for our needs at this time
Disliked: The town needs regeneration
Simon Fri, 14 January 2022
Barry Fri, 14 January 2022
Display of breakfast and dinner...
Liked: Friendly staff, they rectified issues with door lock. Beer good price.
Disliked: I spoke to the chef earlier in the evening at length. He failed to ask me if I'd be dining, and I didn't see any information when food stopped being served. When I came down just after 8, food had stopped being served! Many people were still eating. I should have asked, but 9 is such a usual cut-off time ordinarily. Kebab take away nearby was fine.
Ciscy Sat, 8 January 2022
Arif Sat, 8 January 2022
Steven Fri, 7 January 2022
1st and last stay here.
Liked: Accommodation was fine, but let down my one member of staff.
Disliked: Was told I could get a breakfast at 7.00, however the chef did not appear until after 7.30 and it was after 8 my food appeared. I won?t be staying here again.
Sandy Wed, 5 January 2022
Liked: Staff very friendly and the double room was spacious with a comfortable bed.
Disliked: Difficult to find if you are coming down the hill in Thomas Road you go past it without realising.