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Thomas Arms Hotel eee - 0808 164 1025
Thomas Arms Hotel, Thomas Street, Llanelli -0808 164 1025
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BOOK ONLINE OR CALL - 0808 164 1025
4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (507 Ratings)
13.7 miles from Carmarthen centre
BOOK ONLINE OR CALL - 0808 164 1025
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Hotel Description
A small friendly hotel just outside Llanelli town center the Thomas Arms is a 5-minute drive from shops at Parc Trostre and the Scarlets Rugby stadium. Award-winning beaches and the scenic Gower Peninsula are within 30 minutes' drive. With stylish modern décor the guest rooms also have an private bathroom with a bath and shower. The Thomas Arms Hotel serves Welsh real ales and a menu of traditional British dishes cooked to order and served all day.

Check-in time: 14:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Free Parking
` Restaurant
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Bar
` Express Check-In/Check-Out
` Packed lunches
` Heating
` Fax/photocopying
` On-site parking
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Live entertainment
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Mobile app for room service
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Kid-friendly dinning
` Non-smoking property
` Restaurant (special diets available)
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Thomas Arms Hotel Guest Reviews

Overall Average Score: 
Very Good (4.1 out of 5)

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0.5

Poor - 0.5 out of 5

Lawrence Sun, 16 January 2022

Bad

Liked: Leaving! Both my partner and i had food poisoning.
Disliked: The staff. Customer service. The whole experience. The managers seam very nice and I wish them the best. The first thing they need to do is sack the entire work force from kitchen to front of house. Appalling attitudes and terrible service, handling plates with grubby hands and clueless towards the industry. The current staff will kill this business no end. Staff hanging around on phones, kitchen staff taking breaks in customer areas.. Complete lack of service, was left for nearly 40 mins to be seen, that's for a drink. Covid rules aside and the lack of customers, simply unacceptable. The food was a different animal altogether. So bad its laughable. Had to leave early in the morning to get my partner medical attention down ie to the vomiting and dihorea. We witnessed many issues with food related problems also with other customers. Sack the chef for yiur own sakes. Frozen oven chips!!! The lamb steak was still bleating I'm sure.The peas were microwaved nicley tho!No point in prolonging the inevitable by asking to sort the dishes out.Shambles from the staff. Un hygienic is un understatement and the attitude from bar staff is beyond a joke, so many times to remind them we weren't being served even after our orders were taken... Suppose Snapchat is more important these days.Tip... Try not to throw plated food on table because said dish is hot, simply use a napkin to carry them, this also helps to prevent touching the plates with grubby hands. Oh and don't carry glasses on the rim please!!!

5

Exceptional - 5 out of 5

Farzana Sun, 16 January 2022

lovely value for money and...

Liked: all over very good indeed
Disliked: nothing to complaint about it

3.5

Good - 3.5 out of 5

Jason Sat, 15 January 2022

Good

3

Pleasant - 3 out of 5

Lin Fri, 14 January 2022

Pleasant

Liked: Location for our needs at this time
Disliked: The town needs regeneration

4.5

Wonderful - 4.5 out of 5

Simon Fri, 14 January 2022

Superb

3.5

Good - 3.5 out of 5

Barry Fri, 14 January 2022

Display of breakfast and dinner...

Liked: Friendly staff, they rectified issues with door lock. Beer good price.
Disliked: I spoke to the chef earlier in the evening at length. He failed to ask me if I'd be dining, and I didn't see any information when food stopped being served. When I came down just after 8, food had stopped being served! Many people were still eating. I should have asked, but 9 is such a usual cut-off time ordinarily. Kebab take away nearby was fine.

5

Exceptional - 5 out of 5

Ciscy Sat, 8 January 2022

Exceptional

4

Very Good - 4 out of 5

Arif Sat, 8 January 2022

Very good

2

Disappointing - 2 out of 5

Steven Fri, 7 January 2022

1st and last stay here.

Liked: Accommodation was fine, but let down my one member of staff.
Disliked: Was told I could get a breakfast at 7.00, however the chef did not appear until after 7.30 and it was after 8 my food appeared. I won?t be staying here again.

4.5

Wonderful - 4.5 out of 5

Sandy Wed, 5 January 2022

Superb

Liked: Staff very friendly and the double room was spacious with a comfortable bed.
Disliked: Difficult to find if you are coming down the hill in Thomas Road you go past it without realising.

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Thomas Arms Hotel Thomas Street, Llanelli