Thistle Trafalgar Square The Royal Trafalgar

The hotel was clean, comfortable and the staff were helpful and friendly. Right in the heart of the West End, around the corner from Trafalgar Square, with plenty of tourist attractions within walking distance.

Liked: Location.
Disliked: The breakfast was a little disappointing.

Very good

Unbeatable location, especially for a...

Liked: The location is perfect.
Disliked: The bed was not very comfortable.

Superb

Exceptional

Superb

Liked: lovely choice of food for breakfastnice room, plenty of spaceloved that a bottle of champagne in the room for me and my daughter check in staff were so nice along with the evening staff. very helpful
Disliked: 1 member of day staff wasn't very pleasant and was rude in the way she spoke

Great central London location but...

Liked: Breakfast area and content was average but ok.
Disliked: Croissant could have been of better quality and crisp.

Exceptional

Liked: A lovely hotel in an excellent location. Very comfortable, with friendly, helpful staff.

room was ok but service...

Liked: room is ok
Disliked: BE CAREFUL AND CHECK YOUR CREDIT CARD FOR ANY DEDUCTION MADE BY THE HOTEL.My credit card was deducted for an upgrade I did not request. I was not informed by the staff on the check-in nor on the check-out day about that upgrade. After my return home I discovered the deduction on my credit card and asked the hotel for clarification. I was asked to send a screenshot of the deduction, which I did. Then, nothing happened until I kept asking again. But no apology nor explanation of this issue was given.I felt cheated and ripped off!!This is not an acceptable customer service!

Bad

Liked: Location
Disliked: I’m writing to express my deep dissatisfaction with my recent stay at this hotel. This experience was far below acceptable standards and significantly affected the quality of my trip.Upon arrival, we were assigned a room directly beside a plumbing shaft. Every toilet flush from adjacent room created an extremely loud noise that echoed right behind our bed’s headboard. As you can imagine, this made restful sleep impossible, especially when other guests used the toilet in the middle of the night. We requested a room change, hoping for improvement, but unfortunately, the new room offered little relief.The toilet flush in the second room was defective—it barely worked. Maintenance came multiple times but failed to resolve the issue. We were left with an unreliable and frustrating bathroom setup for the remainder of our stay.The room itself was unbearably hot—like being trapped in a sauna. Despite the supposed air conditioning, the ventilation was so poor that the room remained uncomfortably warm throughout the night, affecting our sleep and comfort.Housekeeping was equally disappointing. Room cleaning was rushed, barely lasting 15 minutes each day. Essentials like water, dental kits, slippers, and toiletries were never replenished proactively—we had to repeatedly call and request them. On more than one occasion, we returned to find used coffee cups unwashed. It felt like basic standards of cleanliness and hospitality were being ignored.We inquired about transferring to another room once again, but were told the hotel was running full. At that point, I was seriously considering requesting a refund and relocating, but due to the lack of time and energy, we endured the discomfort.This hotel fell short of the most basic expectations. I booked expecting at least standard comfort and service, but received something closer to a budget hostel experience, and even that would be unfair to many hostels.