Beautiful boutique hotel in great...

Liked: Great location with public transport options nearby. We had a lovely big room with an amazing view. The hotel was perfect for our 5 day stay in London and we loved it.
Disliked: We had read some reviews about the hotel and were hesitant about our booking, but there were no problems at all. Some staff were in training, but all were courteous to our questions and requests.

Very good

Liked: location

Bad value for money and...

Liked: The location is good if you need to be in Soho and Covent Garden. Well connected to public transport. The bed was very comfortable.
Disliked: When I checked into my room, I immediately noticed that the air conditioning was making an awful loud noise (even when it was turned off). I alerted reception three times about this, who kept promising me maintenance would come. They never did. Not until later that night it became clear that a) maintenance was not available at the hotel, even when I first asked for them and that b) there was nothing they could do about the noise and that I just had to sleep there and that hopefully the next day they could change my rooms. I expressed multiple times that I would not be able to sleep in the room and there was no suitable solution. Not until late in the evening could the switch me to a different room. I really hate that I had to go full Karen to get a solution to my problem. A very unpleasant start to my stay.On top of that, I think the rooms are a bit worse for wear and that the breakfast is so-so (not nearly enough fresh and healthy options there). Bad value for money. London is not a cheap place to stay, but you can do so much better than Thistle Holborn!

A clean, secure hotel in...

Liked: Location and feeling of security.
Disliked: Small and lacked some amenities.

Very good

Good hotel

Liked: Friendly staff, not difficult to arrive there
Disliked: Millions of difficult to open doors to arrive in our bedroom

The room was better than...

Liked: Staff very helpful and friendly
Disliked: NotThing

Superb

Liked: Comfy room, great breakfast and perfect location for exploring London

Didnt meet my expectations

Liked: The room was nice also the location is great
Disliked: The staff is awful. Didnt follow the procedure at all also do not have the right knowledge of the property and basic information. Also kind of rude. The older receptionist is the only nice one. I do not think that this hotel deserves 4 stars.