Name: The Z Hotel Soho
Address: 17 Moor Street, London
Telephone: 0745 127 3975

Disappointing

Great location but overpriced and...

Liked: Location
Disliked: Lack of security with rooms, very noisy, overpriced and rooms extremely small.

Poor

Disliked: no ar cond. - fan was provded

Good

Liked: Great location and value for money.
Disliked: No air conditioning, only a fan which didn’t really cool the room down.

Exceptional

Very good

the most uncomfortable stay i...

Liked: the staff are very nice.
Disliked: Stayed one night at The Z Hotel (29 June 2025, Room 107). The air-conditioning was broken, and despite promises, it was never fixed. The room was like an oven—tiny window barely opened, and I had to leave the door open just to let in a bit of air.Staff brought a fan, but God knows when it was last cleaned—barely any air came out. One pillowcase even had visible mould stains. I emailed the hotel requesting a refund, but never heard back. Extremely disappointing experience.

Very good

Passable

Disliked: Rooms were very small and uncomfortable.

Bad

Liked: Good central London location.
Disliked: When I arrived the air conditioning had gone down for half of the hotel so I was offered an internal room with no windows or a fan in my room. I choose the fan which made the room bearable but still uncomfortable as it was the hottest day / night of the year. When I returned that evening there had been a power cut so the fan didn't work. The room was like a sauna and I would say it was the worst night I have ever had in a hotel. I was offered a 25% reduction on my next booking with them 2 days later and when I said that was unacceptable they offered me a full refund only to then send me an email saying they would give me a 25% refund that they still havent paid 2 weeks later. Very disappointed both with the stay and the aftercare I would ot recommend this hotel to anyone.