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AustraliaThe Winchester Hotel and Spa Guest Reviews
Overall Average Score:
Good (3.7 out of 5)
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Ravi Wed, 19 January 2022
EXCELLENT SERVICE AND GREAT LOCATION
Liked: THE STAFF WERE EXCELLENT.
Disliked: GYM AND POOL WERE CLOSED
Brignull Wed, 19 January 2022
Disappointing
Liked: Room was comfortable
Disliked: The Spa, sauna etc wasn't open and this wasn't clear on booking. This was why I chose the hotel so was very disappointed.The breakfast was buffet style and was really cold, almost inedible. Would avoid breakfast in future.
Sara Wed, 19 January 2022
Good hotel in a great...
Liked: Staff were very welcoming and quick to respond when we had a problem with the heating in our room. Breakfast buffet was very good. Location perfect for walk (short) into the city.
Disliked: The mattress was quite soft and tired but other than that all was well.
Kal Wed, 19 January 2022
Very good
Kishawi Wed, 19 January 2022
Lies and expensive disappointment
Liked: The room was a nice size
Disliked: The fact that the Winchester Hotel and SPA didn't have a spa. The spa was under renovation which we were not told about prior to booking or arrival so ended up paying a premium for a spa hotel which didnt have a spa. The work going on ment we were woken up early, which we weren't expecting given check out was at 11. Upon walking the corridors we noticed that not all the items of bedding found in the room were on the house keeping trolleys meaning not all the bedding had been changed. The staff were mostly vacant and unhelpful. Like talking to a teenager who's just woken up. Having to pay to park in a 4 star hotels carpark is quite frankly disgusting. This hotel was full of lies and expensive disappointment. And I would never entertain the idea of taking one step through its doors again. The only thing that could sooth my anger was the fact I was leaving.
Emma Tue, 18 January 2022
Exceptional
Tijen Tue, 18 January 2022
Very good
Derek Tue, 18 January 2022
Very comfortable, good location and...
Liked: Breakfast very good especially as it was included in the room rate. Restaurant good. And easy short walk into the city centre. Hotel has limited parking but in front is a large public car park so no difficulty - but be sure to 'pay and display' or use phone to pay.
Disliked: We knew that the spa was closed for refurbishment. May return to check it out when re-open.
Sam Tue, 18 January 2022
Good
Linda Tue, 18 January 2022
Good night away with a...
Liked: easy walk from the station clean & tidy room
Disliked: The spa was closed for refurbishment which wasn?t mentioned on Booking.com but is on the hotel website. The diggers started digging out the pool at 8.30 which wasn?t early but was very noisy
