Name: The Wilshire Grand Hotel
Address: 350 Pleasant Valley Way, West Orange, NJ
Telephone: (888) 608-6346
Rating: 4

Good

Liked: The staff went above and beyond helping when they could. They were generous, got ice for me when the machine on the 1st floor didn't work (they went to the 2nd for me), allowed a guest of mine to stay & have breakfast with me. The bed was comfy, nice towels in the bathroom, the room had what you needed.
Disliked: A few quirks, it took a while for someone to answer the phone at the main desk, I couldn't get the water to drain in the tub, you had to push very hard on the buttons to get the tv remote to work. With the bathtub drain, they were willing to send someone to the room but it was late and I was tired. The room was not that quiet but it could have been due to the noise of the air conditioner, and I wasn't far from the elevator. I didn't hear other guests.

Pleasant

Liked: Staff was helpful and kind
Disliked: Refrigerator in room was loud and pinged all night. My son had to leave a midnight because he couldn't sleep. We changed rooms the second night, but the refrigerator was still noisy. Bath/shower water handle was very difficult and falling apart. Breakfast was very basic. Key card had to be "reset" multiple times due to it not working. Won't stay here again.

Exceptional

This is our 4th time...

Liked: It is convenient to the family I go to visit

Exceptional

Superb

Very diffrent place

Liked: Location to where we need to go was great. Breackfest very good. It was a very unique place. The pool was small but nice. The courtyard was very nice and you could eat outside if you wanted.
Disliked: Behind the bed along the top of the mattress was very dirty. And yes i do look at things like that. It tells me how well they clean or dont clean.