The staff were brilliant; the room was clean and spacious enough for two. My daughter, whose birthday it was, was very impressed by her weekend. Many thanks to everyone.

Liked: Wonderful, professional and courteous. what more can I say. Thank you for a wonderful stay.
Disliked: None.

although a little expensive this...

Liked: The staff from the front of house to the house keepers the service and politeness was exceptional
Disliked: the only thing that stopped me from giving it top marks was the way another guest was Not dealt with within the bar area . after a great night at a show we settled down for a quiet drink before retiring and it was ruined by the disgusting language from another patron and the staff did not act to stop them , perhaps because they were guests.however it was not pleasant for the other patrons, to the extent we cancelled my bar order and went to our room .

Exceptional

Cheeky weekend

Liked: Centrally sited, easy access to the West End and Covent Garden. Staff were helpful, polite and friendly.
Disliked: We were allocated a room furthest from the lifts and a view of the back of the theatre behind but We didn?t pay the full price for our room.

Disappointing

Disliked: Poor room size and layout

location location location!

Liked: the position and also facilities
Disliked: nothing - it was perfect

Was supposed to be a...

Liked: Breakfast and the evening meal
Disliked: House keeping and service at the staff at the bar

Very enjoyable

Liked: The welcoming helpful staff'Excellent location for theatres restaurants.
Disliked: Breakfast was average.

Nice room, nice staff good...

Liked: Nice size room, was clean, staff were friendly and efficient. executive lounge was good, the pool was further away that shown on the website but was very nice when we got there
Disliked: the breakfasts were very poor, the selection of foods was limited, the eggs were cold, and it was not worth paying for, very upset about them

Poor

Liked: Sheets not changed during visit.Cups/glass not washed during visit
Disliked: The room was part of a suite. That is it had two doors behind another. When let independently the noise of one client was almost unbearable entrance doors being slammed. (They are not soft closed doors) and other guests had no consideration for others in part of the suite. ( this was amplified by the proximity of the two entrance doors)