The staff were brilliant; the room was clean and spacious enough for two. My daughter, whose birthday it was, was very impressed by her weekend. Many thanks to everyone.

Liked: Wonderful, professional and courteous. what more can I say. Thank you for a wonderful stay.
Disliked: None.

Very good

Liked: Staff were very friendly.old fashioned elegance about the place.
Disliked: Bathroom felt a bit cold.

Superb

Loved the public areas of...

Liked: Location, traditional nature of the hotel, price in comparison to nearby hotels. They gave us free breakfast for my husbands birthday (they didn?t give us a room upgrade though and the hotel wasn?t full). Most of the staff very nice.
Disliked: The hotel is covered in scaffolding. The room we were give 809 was as far away from reception as you could get, it was an attic room and quite small. 1 member of staff at breakfast was very rude, although others apologised and tried to make up for it.

Almost perfect weekend in London...

Liked: Location is perfect for easy access to most of London... shopping, theatre, restaurants, sightseeing etc.
Disliked: Reported the safe and AC wasn't working on 3 occasions and they were never fixed. The room was hot and humid in November/December.

Excellent

Liked: Manfred the receptionist was very helpful and upgraded our room and provided us with breakfast which was unexpected but greatly appreciated. All the staff were excellent. Could not fault any of the service. Would recommend to anyone and would definitely stay again. I am sure it will look splendid once the renovations are completed.

Exceptional

Liked: Fantastic luxury Excellent hotel and amazing friendly staff
Disliked: Bar closes at 11.30pm for patrons is far too early and breakfast finishes at 10am again way too early

Dissapointing

Liked: Breakfast was good and the location of the hotel was in walking distance to Covent Garden.
Disliked: Having arrived at 11am we knew we couldn't check it until 3pm so we dropped our bags off and went for a walk. Coming back to the hotel at 2.55 we asked if our room was ready and were told Room 425 is nearly ready in 10mins. We were given access to the executive lounge and were told the lady would let us know in 10 mins when we could go to our room. At 3.20 I asked if our room was now ready and was told yet again it will be 10 mins for final checks. To cut a long story short at 3.45 I asked again and was told yes room 431 is ready. I was previously told we were waiting for room 425 if 431 was ready why wasn't we given that when we asked at 3pm. It was suppose to be a anniversary treat for my wife but after the check in farce it did put a dampener on things. We wont be going back.

Premier Inn rooms are better...

Liked: The breakfast was varied and nice, the reception staff and doormen were friendly and helpful
Disliked: This is a Hotel with quite a reputation so imagine our disappointment at the quality of the room. The shower was generally cold with sudden bursts of scalding water, the room was stuffy and the air conditioning too loud for consistent use. The coffee facilities were miserable and frugal, the bed small and narrow - this was really a room for single occupancy only, we were a couple. The breakfast was good enough, but the queue was long and the poor egg chef was clueless. This is a Hotel that needs to improve because all it is doing now is living on its past, and its location.

Superb