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AustraliaThe Villa at Arden Hills Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Gaius Mon, 28 April 2025
Beautiful surroundings. Horrible customer service!
Liked: The setting is lovely. The bathroom is almost a work of art. One problem was that the shower wouldn’t work unless the electric LIGHT inside the shower controls the water for the shower! No instructions… sheer happenstance I could it worked that way.
Disliked: The “innkeeper “ is not available for any help. He is only available between 8:00am and 4:00pm. No information is left in the room about anything. Specifically I wanted to know about breakfast the next morning. Apparently on their website it says they are temporarily not serving breakfast. The Bookings.com website says they do. I called and sent emails to the “innkeeper “ who finally responded at 8:30 the following morning. Very very poor service. When I suggested that our room rates should be changed since breakfast was not included, he responded that we already had a discounted room rate.We were the ONLY people in the place. No wonder. The service is like staying in a bewitched castle. No help anywhere!
Misty Tue, 25 March 2025
Disappointed
Liked: It was pretty
Disliked: There was no breakfast. I was told the day before our arrival that the property had been sold and the chef had quit. There was no self service breakfast set up in the dining room. No compensation. Not even a gift card to a Starbucks or Noah’s Bagels. Nothing. The electrical outlets didn’t work in the bathroom. The handheld shower was broken. Carpet was torn. A pretty room but a very tired room. Needs a face lift
Amanda Wed, 29 January 2025
Exceptional
Dana Sat, 21 December 2024
My stay was perfect and...
Liked: the concierge was exceptionally nice - contacted me ahead of time to let me know they were expecting me and checking to see if i needed anything on arrival. really very welcoming and I felt well taken care of for my stay. the room was beautiful, comfortable and super charming. the location was perfect. couldn't have asked for a more perfect stay.
Disliked: Nothing. Loved everything about this place.
Taqusha Wed, 6 November 2024
Exceptional
Blair Sat, 5 October 2024
Bad
Liked: Nothing
Disliked: Bed bugs and blood on bed. Room was overall dirty. We did not stay we left
Yates Sun, 8 September 2024
Loved the privacy and luxury...
Liked: Location, privacy, view, ease of use,
Disliked: Shower was clogged and filled up during use, coffee machine did not work toilet didn’t flush properly.
R Sat, 20 July 2024
Exceptional
Brad Tue, 14 May 2024
Superb
Benjamin Sat, 6 April 2024
Beautiful room. D
Liked: Room was huge. Over the top maybe for an overnight getaway. In room spa was nice.
Disliked: I notified management of some disrepair we found within the room after leaving they said they would take care of it. My understanding was this was a bed and breakfast - breakfast ended up being lackluster - defrosted pastries and muffins with a few cups of yogurt left out. Issues within the room and the disappointment at breakfast left me feeling that the value wasn't there for the cost.
