Exceptional

Pleasant

Disliked: Lack of warm water was a big problem. I had a friend who stayed above the reception and he had the same problem. I stayed above the restaurant in the other end of the hotel so it was not a local issue! Not ok for a four star hotel.

Extremely enjoyable.

Liked: spacious and quirky in a superb location.
Disliked: N/A

Perfect place to enjoy food...

Liked: the food was delicious, service amazing, perfect atmosphere. very relaxed
Disliked: Nothing

Superb

Good location, friendly staff

Liked: The staff were particularly friendly and welcoming, nothing was too much trouble for them. You really felt that your requests were no problem for them. On Saturday evening we were seated at a table under an air con unit blowing cold air onto my bald head. I asked the duty manager if we could move tables but he turned the unit off, perfect. The location was perfect for us as we were on a botanical trip from Streatley station car park on Sunday, just a short walk. On Monday we walked from the hotel along the Thames path up onto the downs and returned to the hotel for a welcome cup of tea, in the relaxing lounge, perfect end to a good day.
Disliked: Breakfast on day two was cold, particularly the poached eggs, absolutely stone cold. On day three the waitress, to whom we complained on day two, checked that the eggs were hot. The eggs were perfectly cooked and hot. First class service. The room was very hot when we arrived, the window only opened a few inches, as is usual. But by bedtime the room was cool enough to sleep. However when the room was serviced the window was closed! The room was therefore hot again! The room was a bit noisy from air conditioning unit outlets on the roof of The Coppa club, these ran all night. There was some late night noise from guests outside the club main door on Saturday. I have already commented on the poor service in Coppa Club on Saturday evening, the place was too busy for the staffing level.

Really good.

Liked: Room small but comfortable. Location superb.
Disliked: Steak was not up to expectation but compliant was discussed properly and cost not charged.

perfect hotel

Liked: the rooms and the river view were just stunning
Disliked: the restaurant (coppa club) was awful. I recommend finding somewhere near by to eat in. the pierreponts cafe over the bridge was excellent.

Friendly, clean, nicely done, bit...

Liked: Switched from room over the air cooling vent which was just too noisy, and they were quick and great about it. Breakfast was great.