The Soho Hotel Firmdale Hotels Guest Reviews
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Write a review
Lara Thu, 26 June 2025
Exceptional
Julie Wed, 25 June 2025
Exceptional
Liked: Beautiful property with a wonderful staff.
Jeffrey Sun, 22 June 2025
Great location, great staff, trendy...
Liked: Very central lively location in SoHo, yet down a mews itself away from noise and crowds
Disliked: I don’t have anything to add.
Francetic Sun, 22 June 2025
Exceptional
Liked: They upgraded our room and it was just fantastic. The bathroom was so large and the room was so well appointed. The hotel is finally decorated throughout. It’s quiet and set aside from the main streets in Soho so it felt really great at night to come back to this quiet hotel. The restaurant is excellent. They serve 24 hour room service.
Jennifer Sat, 21 June 2025
Good
Liked: Quiet position
Disliked: Overpriced
Kyusup Thu, 19 June 2025
Good service.
Liked: It was hotel with excellent service and facilities that made for a very satisfying stay.
Disliked: Nothing
Suzette Wed, 18 June 2025
Beautiful hotel in perfect location
Liked: Perfect location for walking everywhere from theaters, restaurants, shopping and more in London. The staff is very helpful in all aspects. The hotel has good coffee and great latte’s.
Disliked: Being this close to the crowded part of Soho the streets are sometimes littered with rubbish and people sleep in the streets along the sidewalk to the hotel.
Toni Mon, 16 June 2025
Superb
Aisha Mon, 16 June 2025
Exceptional
Wendy Sat, 14 June 2025
An amazing hotel
Liked: The hotel is even better than the pictures. The style and comfort exceeded my expectations as did the standard of food and service. I feel I need to mention the staff as they are outstanding, with nothing being too much trouble for them, you feel they genuinely care about your experience in the hotel. The room was spacious and very comfortable and very quiet despite the amazing location in Soho.
Disliked: There was just one thing which I felt could have been clearer which was the taxes and service charges. When we booked with booking.com it mentioned breakfast included but actually it is a £40 credit of which £12.95 is taken from that for service so £27 or so in real terms. The coffee and juices are also extras. Also there is another tax added 5% i think it was for housekeeping etc on the total bill. I think this is an oversight with booking.com saying taxes included.