Friendly and helpful staff. Lovely comfortable room. Overall, an excellent place to stay, most comfortable and convenient.

Disliked: The darkness of the decor - a bit depressing. Noisy lift.

Superb

Excellent family-friendly property in perfect...

Liked: The location is gold - step outside and look down to Westminster Abbey and Big Ben. A few blocks away are shops & restaurants like The Ivy. We walked to see a show at the Victoria Palace Theater. The restaurant downstairs is great for breakfast and for dinner. It was busy, but staff was great and food prepared well. Family room was spacious. Really appreciated the coffee pods, tea, hot chocolate and cookies. Fridge was great for storing snacks and leftovers. Curtains were great to block out the light. Not noisy!
Disliked: Hot water can be hit or miss. Sofa bed quite uncomfortable for an adult, but my daughter didn’t mind.

Superb

Exceptional

Exceptional

Exceptional

Passable

A Gem

Liked: Perfect location for getting around the sights. A lot of them were within walking distance, but plenty of taxis nearby. Breakfast was plentiful and a good variety of fruits/pastries and bread on the buffet section. Hot breakfast freshly cooked. Special mention to Fabio on Reception. Helped us to book some London Eye tickets and nothing was too much trouble. Thanks Fabio.

Brilliant spot’

Liked: Lovely friendly atmosphere, comfortable surroundings & tastefully decorated. Quiet location, yet only a stones throw from everything, would definitely use again if travelling to London.