The New Swan Hotel

Superb

Liked: Staff really friendly and helpful. Clean and comfortable
Disliked: Bed could have been firmer

Pleasant

Liked: Bes confortable breakfast good. Parking good.
Disliked: No wifi in room poor phone signal shower struggled to cool down too hot

Fab place to stay, lovely...

Liked: I was in the block of rooms next to the pub (room 15) for 6 nights. The shower was better than my one at home, the bed was very comfy. Staff were great, very friendly especially the cleaner who welcomed me every morning with very cheery ‘Morning’ and massive smile. She made my day. The weather was glorious and I loved taking my morning coffee next the babbling stream in the quiet early morning fresh air. Heaven! Also, very close to a Tesco (5 min walk) which was very handy.
Disliked: No evening meals at the pub was the only disappointment

Very good apart from parking...

Liked: Room and staff were superb.
Disliked: Car parking was very difficult.. arrived around seven and couldn’t park had to part the car on the street and move it at around 11.

Friendly staff very welcoming

Liked: Excellent breakfast and very filling
Disliked: Perhaps bigger bed although I was in a single

Will not be staying there...

Liked: Swearing, shouting abusive threatening behaviour until 11.45 and that was just the women outside our deluxe room so if that is your idea of a great evening then you are in for a traet and I fully recommend The New Swan.Having stayed here with friends a number of times now Ystelfera is a lovely place to stay with a number of places to eat and even a supermarket on the doorstep, however sadly we will not be recommending the place or revisiting again.Not sure if it is under new management as the owner was always around before and up for a chat in the evening so maybe now it is under new management.
Disliked: We booked "as I often do" through Booking.com and despite the price shown on my booking form I was charged more, I spoke to the lady at reception were this matter could have been cleared up in less than a minute but she insisted the extra price charged was somehow correct for a DELUXE ROOM, I later emailed the hotel and received a short message from Gareth Shell who suggested I take the matter up regards any genius discounts with Booking.com as they should honour the 10% Genius discount offered from them, the error was not the fault of Booking.com but with the Hotel.Not sure why the room was classed as DELUXE maybe having the noisy street view or the late night entertainment foul language under the window of deluxe rooms of 3, 4 and 5 or because it had a microwave.It is very sad that my review comes up as a 6/10 as I normally leave 10/10 when leaving feedback.Obviously Gareth is not bothered and if he is the owner then I guess that is up to him.

Magic in the mountains.

Liked: Lovely old pub, upstairs accomodation is super clean and tidy with great facilities.Car Parking onsite is a bonus.Would definitely stay again.Highly recommended Brett.Australia.
Disliked: Leaving !

Good

The room was just perfect....

Liked: The staff was amazing and particular at Daughter of the owner she so hospitable
Disliked: Location to the motorbike course