Good

Exceptional

Liked: The shower was really cool. Very comfortable bed. Great location.
Disliked: Everything was great.

Tired rooms and poor, charmless...

Liked: Well located for our needs. Quite nice public areas.
Disliked: Rooms were pretty tired. Service from check in staff was appalling. They didn?t give us rooms with the booked bed configuration and showed almost no interest at all in sorting it out when I went back to address this. Domestic staff were nice and helpful but check in staff were just a bad joke.

Exceptional

Liked: Staff/hotel room, everything was absolutely perfect. The staff went above and beyond for us.

Superb

Liked: Really nice and modern

acceptable

Liked: breakfast was good. Some staff members were very supportive and kind.
Disliked: frontdesk members were not particularly attentive and kind.

0100hrs fire alarm activation didn?t...

Liked: great location
Disliked: small room!

great place to stay

Liked: comfy bed and room was clean and good location
Disliked: our bath/shower was broken and didn?t fill up and was cold even using the heat button

Was I unlucky or are...

Liked: The staff is very friendly and very aware of the fact that the hotel doesn?t deliver what it promises. The location is great as well as it is close to work.
Disliked: All check-ins before me were troublesome and were broken up by people complaining about their stay. I had a room with a broken aircon and nobody could do anything about it. It was only because I kept coming back to the lobby that I got another room (after being told 10 times there was not another one). Check-out: same thing: a long row of complainers.