Name: The Montcalm At Brewery London City
Address: 52 Chiswell Street, London
Telephone: 0800 031 8416

Not value for money unfortunately.

Liked: Honestly I didn’t like much at all. I didn’t feel this was value for money.
Disliked: I didn’t feel that this hotel was even close to 5 stars. We had issues with the A/C on a very hot day. The staff offered to move us room, however it was not an upgrade and took 30 mins to process which made us late for a restaurant reservation we had. I didn’t find the rooms amazing and felt little things such as the phone confusing as they are very old fashioned - feels like the place needs some money invested into it. We asked for some small services such as some ice to have with some wine. This, whilst accepted, never arrived so reception staff don’t actually get tasks done that you ask for. I felt that this hotel was not value for money and felt more like a 3* than a 5*. Would never consider staying here again.

Very good

Not the greatest experience, but...

Liked: Location perfect. Halls and reception very good, dining area lovely. The courtyard was also really nice.
Disliked: Some staff weren't great, but others were fab. I don't want to single out, but the only thing I would say is that the staff need to know that the place is a maze for newbies, and that newcomers don't necessarily know what to do (e.g. taking your room number at breakfast then walking off - tell me where things are!).The bed (single) was very small... and the sheets on the mattress weren't a good size, so they ruffled up in the night. My duvet was only the size of the mattress (i.e. no overhang), so that was almost comedy when I was under it and couldn't cover myself.The worst thing was that, just as I needed to check out on my last day, my door key NFC ready lock stopped working. It took two trips to reception (they were, to be fair, mortified) to get it sorted, but I was outside my room for 30 minutes.