The Monsaraz San Diego Tapestry Collection by Hilton

Won't go back

Liked: Breakfast opened late 3 days..no hot water 2 ams and no diamond benefits
Disliked: Above

Very nice hotel, would stay...

Liked: The hotel was very clean and fresh smelling; updated facilities and beautiful room; friendly and helpful staff
Disliked: The first morning, the water did not warm up in the morning - not sure if because too many people were taking showers at the same time, but did not have that issue again over the next 2 days.

Wonderful place, highly recommend

Liked: Fabulous design, wonderful staff, perfect location
Disliked: Slightly noisy facing the main road

Bad

Bad

Disliked: Staff is not responsiveness I couldn’t get breakfast for the 2 days I was there No other solution offeredStill waiting for the refund after 3 weeks trying to contact customer services

I would return .

Liked: LocationFriendliness of staffValet
Disliked: No dresser in room to unpack clothes Better restaurant selections

Passable

Liked: The location of the hotel was inconvenient not much parking, it first come first serve type basis, there is valet parking. The AC on the room wasn’t working communicating with the office multiple time, provide a box fan.
Disliked: Parking

Air conditioning was broken. Terrible...

Liked: The location was great.
Disliked: The air conditioning was broken in several rooms. They would not give us a discount or refund because we booked through a 3rd party. The staff also refused to move us to another room.

Repulsive smell and two important...

Liked: Nothing.
Disliked: The bathroom and sink had a hideous smell, like an open sewer. It was hard to be in there without gagging. Some of the smell was coming to where the bed was. The fridge didn’t work at all which was a bummer. The deadbolt also didn’t work which was extremely unnerving. I asked for late checkout and all they could do was add an extra hour to my checkout time. I’m very disappointed, I’ve always loved this hotel but I won’t be staying here again. This is a Hilton property and I expected better. It’s expensive ($250) and wasn’t worth it. While laying in the hotel bed I also killed two insects and there were more flying around. From now on when I travel, I’ll stay in a cheap motel, because at least their fridges work and they’re easier on my wallet.