Exceptional

Good but not great

Liked: great location and the staff were very good
Disliked: I didn’t rate the room, size or facility’s for a supposed 5 star hotel. The bar in the hotel was more of a public club and the noise was heard on floor 8, the rooms were not very sound proof

Exceptional

nice

Liked: location
Disliked: struggle always to find an outward looking room

Very good

Exceptional

Rather disappointing and not up...

Liked: The locaion was excellent, walking distance to tube station giving easy access to shopping and entertainment and tourist spots. The checkout was very efficient.
Disliked: The hotel is old, the room furniture rather dated and the layout badly designed. Eg, blinds instead of curtains, no USB ports, a single small wardrobe half of which was occupied by an ironing board, many channels on the television not available or working, the remote control difficult to use. Several of the electric power sockets inconveniently placed; eg the kettle had to be taken out and plugged in at the bedside. The lifts are slow. Mostly I disliked the affected accent "put on" by the some of the frontliners like the switchboard and reception.

Exceptional

Very enjoyable stay.

Liked: The breakfast was excellent and the location was brilliant.
Disliked: N/A