The Marble Arch London, London

Right next to Marble Arch,...

Liked: Ideal location
Disliked: Nothing all good

Pleasant room shocking breakfast

Liked: Clean room, comfortable bed
Disliked: We were given a cheaper room that we didn’t pay for and when confronted they eventually changed it. We had already paid for breakfast when booking our room but the breakfast was non existant. Nothing out when we arrived for our breakfast and when it did it was horrible I didn’t eat as it wasn’t nice and my husband only managed a few mouthfuls. They were even going to change £10 for a fried egg! We questioned the front desk for a refund on breakfast and they said they couldn’t do it as we booked through booking.com and said they would email us once they spoke to the manager! No response as of yet!

Disappointing

Liked: The staff and the location
Disliked: The shower drain was broken and the water was everywhereThe bathroom light was broken and flickering

Exceeded my expectations.

Liked: The check-in was flawless, and the customer service throughout my stay was very good. The hotel is situated in an older building, but my room was recently renovated and modern. The bed and pillows were very comfortable, and the shower was hot and refreshing. The air-conditioning was powerful and kept me cool. Complimentary bottled water and fresh fruit in the room were a welcome addition. The hotel is steps away from the Marble Arch,but my room on the 4th floor was quiet. I would definitely stay here again.
Disliked: The full English Breakfast was in a self-serve buffet format, and was quite tasty. Yet, there was no fried egg option, nor was there blood sausage. Getting a refill on my first cup of coffee was impossible because the one server was overwhelmed with the five tables he was managing. Fortunately, Starbucks is just around the corner, so I got another cup of coffee there. On a positive note, the breakfast area was clean, and fresh fruits, yoghurts, pastries, jams, and butter were all available.