The Mansion On Delaware Avenue Guest Reviews
Write a review
|0.8 miles from Buffalo centre|
Write a review
Elizabeth, Oakville, visiting Town Ballroom Wed, 28 February 2018
From the second we arrived the experience was incredible! Such great staff and the service was above and beyond. I've never stayed anywhere like it. I love this place and will for sure go back!
Liked: Everything and everyone was amazing.
Steven, Honeoye, visiting Town Ballroom Sun, 12 November 2017
Liked: All employees were helpful and personable.
Sarah, Hamilton, visiting Asbury Hall Buffalo Sat, 12 December 2015
Liked: Beautiful hotel and room. Service was exceptional. Staff was very friendly and extremely helpful. We felt pampered. Have already recommended it to friends and family and we will be looking for an excuse to go back soon!
Elizabeth Wed, 3 October 2018
Valerie Wed, 19 September 2018
Liked: Property was well kept and beautiful! Staff made you feel special upon arrival until departure. We stayed for a concert at First Niagara. Valet service was provided. Breakfast was good however they were really busy that weekend and had trouble keeping up with demand. We had to ask for a few things which they immediately took care of.
Kelly Thu, 30 August 2018
Overall, a disappointing visit. Beautiful...
Liked: The staff were lovely, and the honor bar is a nice touch with a lovely selection of locally brewed beers
Disliked: The room was smaller than we expected and having peeked into some other rooms, our room appeared significantly smaller than most. (Room 303) We had traveled from Europe and had large 2 suitcases with us as well as 2 carry on bags that we had to climb over to get into the bed each evening if they were not closed over and stood upright near the door which is inconvenient. We did ask for a larger room but the hotel was full as there was a wedding on that evening (which is fair, but our reservation was made over a year in advance ahead of the wedding party's bookings so some acknowledgement would have been appreciated)Our stay was a present from friends as it was the night of our Wedding and while our Wedding did not take place in the Mansion, we were left feeling far from special as we made our way to our reception that evening (yes, they were aware of this special occasion in advance both by phone and in emails as we had to pre-book their car service((which is a lovely touch that we very much enjoyed)). The staff were all busy and we had to ask for our car driver, there was no acknowledgement made throughout our entire stay, with the exception of the driver who dropped us to The Saturn Club embarrassingly asking 'so what is the occasion' and us informing him it was our wedding day, that we were staying at the Mansion for a special occasion. A 'Congrats' at check in would have been a nice, personal touch, and this attention to detail is normally standard in every other five star establishment we have stayed in.The next morning we got up for breakfast only to find none of the food had been refreshed so our options were limited to what was left (with 40min service left in the Breakfast) and none of the tables had been cleaned. I cleared a table for us and we made do with what was left. The hotel was full from the wedding the night before, but attention to breakfast would have been appreciated.
Hayaalneama Mon, 20 August 2018
O_alex Fri, 17 August 2018
Liked: Lovely breakfast. Helpful staff. Delight!!!
Yeqin Wed, 8 August 2018
Liked: The experience in the Mansion is fantastic. This building is historic and beautiful. It is so special among compared with other hotels.All the butlers are nice. They even print a name card with my name on it. It is so sweet.and they even have shuttle to take to the places around.I really like it.
Disliked: No slipper. And since the building is old the sound insulation is not that good.
Google Sun, 29 July 2018
Good, but Not worth the...
Liked: Friendly staff and beautiful building
Disliked: Always have flies in my room, poor view from the window
Sherrie Sat, 28 July 2018
Wonderful experience and stay
Liked: Complimentary happy hour and breakfast. Service was fantastic. Above and beyond. Loved the pool table!
? Fri, 27 July 2018
Good for NY bar
Thorsten Fri, 20 July 2018