Name: The Mandrake
Address: 20 -21 Newman Street, London
Telephone: 0800 031 8416
Rating: 4

Exceptional

Liked: The iconic decorations, the staff , the service everything about the hotel is amazing

Very good

Liked: Great location, great and helpful staff that gave good recommendationa for activities and food.
Disliked: Was a little busy and loud, large groups meeting at the bar partying late on a Thursday night.

Disappointed

Liked: The Mandrake is a stunning and sensual hotel. The concept is interesting and it makes you feel like you’ve entered a different world. The staff are friendly, especially Simone at reception. YOPO was great.
Disliked: My husband and I stayed there overnight for our wedding anniversary. We had booked the terrace room as it has an outdoor area. We were given room 9 and was thoroughly disappointed as the outdoor area was actually a walkway to their kitchen/service area. And it faces a restaurant/bar (not quite sure what it is). There are constantly people sitting there (not a metre away from our room) and staff dragging trolleys etc outside our terrace doors. The walkway was constantly messy with trolleys etc. It was not peaceful at all! We couldn’t even draw our curtains as someone can see you inside the room. It was horrible. We called for a changed of room but it was not granted, even though we arrived on time at check in. There was no greeting to us for our anniversary even though we’d informed the hotel, not even a card. The room was small and as we couldn’t draw the curtains, it felt claustrophobic. And we informed the reception about this. The room was also cold throughout the whole stay, even after turning the temperature up. It would be fine if we have a thick duvet but the duvet was thin and flimsy, i had to put on the bathrobe to sleep. It wasn’t a great experience overall but my husband and I had a lovely time at YOPO. Overall I wouldn’t recommend staying here.

MUST EXPERIENCE, SIMPLY AMAZING! From...

Liked: Service was amazing, all staff were so polite and friendly. 5*++ service and more! Room was great and bed was so comfy and big! Definitely a great vibe and would highly recommend!
Disliked: N/A