Very comfortable stay.

Liked: Good location. Also quiet. Very clean room. Comfortable bed. Helpful staff.
Disliked: Communal hallways need a coat of paint as a quite scuffed and more shabby than the bedroom.

Satisfactory .

Liked: Kensington Gardens /Bus /tube access good
Disliked: Small room/ bedside Lamp out /second floor stairs - no fire exit on that level /

Poor

Liked: Nothing
Disliked: Stains on carpets, noisey,

Disappointing

Liked: Someone left their Netflix account open! Thanks!
Disliked: The room I booked was much bigger in the photo & I was given a much smaller room, probably because I'm female. Anyone over 5ft 8" couldn't fit in this room or sleep in the bed which was too soft.There are better similar priced hotels in the area with breakfast available or fridge.

Very good

Very good

Pleasant

Liked: I would say the location of the property is great. Not too far from convenience stores, supermarkets, restaurants, train stations, pharmacies/drug stores.The beds are also comfortable. Room size (for the family room) is good.
Disliked: Toilet lacked a space to hang/put the toiletries. this should be improved.Would be good if they can refill the water for the days we are at the hotel, instead of just on arrival/check-in day.

Exceptional

Exceptional