The Hoxton Holborn

experience I would never want...

Liked: - the hotel location is in the great place to be- the hotel and the bar are lively and stylish, making it a nice spot to have drinks with friends.- the hotel staff tried to make a kind gesture by giving us a room with a window facing the front, but unfortunately, the windows are locked and cannot be opened. and if you think that locked windows mean people can’t access the outside terrace, well.. :) you are wrong! there is a terrace right outside where people can walk by freely. this is also a serious privacy concern — if you leave the curtains open after a shower and start getting dressed, don’t be surprised to find someone looking straight into your room.
Disliked: - I regret not paying enough attention to the room size and being misled by the photos. there’s barely any space to open a medium-sized suitcase. if you manage to open it somehow, it blocks almost all the walking space in the room, and you have to step over your suitcase every time you pass.- the glass panel installed for the shower is completely ineffective. whenever you take a shower, the water spreads all the way to the toilet area. we placed the bathroom mat as far away as possible to avoid it getting wet, but it still ended up soaked. I have no idea how the person who designed the bathroom thought the water wouldn’t splash outside. taking a shower in this hotel is nothing but a struggle. see the photos I attached.- the lights and LED fixtures in the hotel room have contact issues. from the first day, the mirror lights flickered or didn’t turn on, and we had to turn the switch on and off again and again to make them work. the reading lights by the bed felt like they could fall apart at any moment when you moved them. they are definitely not sturdy and keep wobbling.- upon check-in, the hotel charged me an additional deposit of £50 per night, so I paid £100 on top of the accommodation fee. this was the first time I’ve experienced such a practice at a hotel. they said the deposit would be refunded upon check-out, but it’s been a week since I left the hotel and I still haven’t received the refund on my card. of course, I didn’t expect an international refund to be instant, but blocking £100 without explaining what to do if the refund doesn’t come through creates a very poor experience. it only increases dissatisfaction. I suggest, the hotel management urgently needs to stop this practice.overall, this was a disappointing experience. I truly hope the hotel management addresses these problems and improves the guest experience.

Very cool vibe and design...

Liked: Location, nice lobby and bar, good food. Nice vibes and designs.
Disliked: Small rooms , only Roomy are in a decent / normal size you would expect (but hey it’s London.. shoe boxes rooms are common). No Gym to at least I want not aware of one.

Because of its location, this...

Liked: Good location
Disliked: I didn’t like the fact that there was never any room to sit in the lobby because this hotel lobby is a meeting place for people in the community who sit in the lobby with a laptop to do their work

Pleasant

Never got the deposit back

Liked: In general facilities were good, but I never got the deposit back which is unacceptable
Disliked: Never got the deposit back

Very good location but poor...

Liked: The hotel has a great vibe and I had a comfortable room. I’ve stayed there a number of times.
Disliked: The breakfast quality has really gone down. For a hotel restaurant at this price point to not have any plain yoghurt available is unacceptable. I had to get up and leave and go have breakfast somewhere else. Unfortunately a reason not to go back again.

A gem

Liked: The vibe great Location & staff great.
Disliked: Pricey

Very good

Great hip hotel for a...

Liked: Great location in the city, we came for a weekend to go to a west end show and could walk to that and other sights, but it wasn’t in the super busy center so was quiet and could sleep well - ideally situated. Staff super helpful. Hotel very clean, stylish, hip.
Disliked: It was a little overpriced in my view but maybe that’s the nature of things on a Saturday night in central London !Had the twin room for dad and a kid and it was pretty small, beds were short for a tall guy like me. So not perfect but as to be expected for a big city hip hotel