A welcome respite from a...

Liked: Great, compact room and wonderful shower. Good quality products a welcome addition. Room was very small, but perfectly adequate for a single person. Minimalist decor, clean and comfortable
Disliked: My mask 'straps' broke and I hoped reception might have masks for guest in a similar position, but was sent to the local Co-Op for supplies. Most organisations in hospitality do offer disposable masks to guests.

Superb

Poor

Liked: Nothing
Disliked: Bedrooms way too small for a family and too noisy for children to be sleep. Everywhere I looked it stated a full breakfast but actually was a grab bag. Had I known this before hand I would have chosen a different hotel that was cheaper as the grab was sufficient for us so we had to go and buy a hot breakfast adding to the total cost. I don?t believe that the price reflects the hotel it should be a lot cheaper

Superb

Fantastic quality and value

Liked: The staff were absolutely fantastic, so attentive and polite, the room was immaculately clean, the bed comfy and the shower soacious powerful and hot. The room was a little on the small side, but you cant help room size in an older building and everything else was on point so definitely 5 star. :)

Exceptional

Man in reception

Liked: Not sure about the name of the man in reception during the day times but he was very welcoming and accommodating and alway had a big smile on his face! The facilities themselves were also very good but honestly would return just due to the perfect service from the smiley man in reception?? thank you, from Madelyn & sir

Superb

Liked: The room was clean and nice. The shower is small but very good. Great price and location. Highly recommended for short trips to London.
Disliked: The bed was too short for me and my partner. My feet was out of bed

Had a very restful and...

Liked: This was my second stay at House of Toby (H.O.T.) and the space of my room was bigger than my previous stay which was fantastic! I had more room to put my belongings (laptop, filter jug, jars of food etc.) on the desk as well as moving around the room was must better than previous. They were so accommodating in attending to my needs and I really value this a lot! All the staff at the reception were so helpful, friendly and just gives you the best service that they can offer. The bed was so comfortable and spacious - me and my wife had a very restful and uninterrupted sleep. I will happily return again in the future and would definitely recommend H.O.T. to anyone who is looking for a modern and exceptionally clean accommodation, near London's connections which is also reasonably priced! Look no further! :)
Disliked: (1) The chair in the room was broken when I arrived so I informed the reception staff on duty and they replaced it immediately. (2) Ventilation was "OK", couldn't figure out how to open the windows just to have some fresh air - so I just turned off the air condition because the room gets cold very easily. (3) The toilet seat in #LG08 is so close to the shower barrier and it was awkward for us to sit and stand. I'm 5'6, size 10 and anyone who is taller than me will struggle to sit down because you might bang your head in the wall or you won't be able to extend your knees properly. It was manageable for me so it wasn't a huge deal, tbh. ;)