Perfect

Exceptional

Bad

Liked: Everything bar the owner, Jeremy. SO Bloody Rude and overstepped my personal boundaries by touching me on my arm without my permission to do so! INNAPPROPRIATE to say the least. He also withheld my refund as requested by my goodself because of the term and conditions laid out in the contract between himself, booking.com and myself. I paid £220 for one night stay at The Horn of Plenty near Tavistock. It is Amazing, however the owner, Jeremy leaves a lot less to be desired. Maybe, dear old Jeremy has to take early retirement and hand the keys to somebody more fittingto such an establishment, maybe the under manager or the Head Chef. Respect to both of them. Hope to meet you one day. It would be an honor for us all to partake at the HoP!
Disliked: Jeremy

Bad

Liked: Everything bar the owner, Jeremy. SO Bloody Rude and overstepped my personal boundaries by touching me on my arm without my permission to do so! INNAPPROPRIATE to say the least. He also withheld my refund as requested by my goodself because of the term and conditions laid out in the contract between himself, booking.com and myself. I paid 220 for one night stay at The Horn of Plenty near Tavistock. It is Amazing, however the owner, Jeremy leaves a lot less to be desired. Maybe, dear old Jeremy has to take early retirement and hand the keys to somebody more fittingto such an establishment, maybe the under manager or the Head Chef. Respect to both of them. Hope to meet you one day. It would be an honor for us all to partake at the HoP!
Disliked: Jeremy

Exceptional

Superb

Unfortunately not as expected

Liked: Food was good and the room was comfortable.
Disliked: Unfortunately the whole experience was let down by a simple request at checkout. I had travelled with work and had asked for a VAT receipt. I left the lady on reception my key and details to email the receipt. I was told I would receive it the following week. It never arrived and after several phone calls chasing it I was told they had recently had a new computer system installed and they couldnt find any records of my visit! I was then called a few days later to be asked if I was booked in for that week, to which I replied no but was still awaiting a VAT receipt. The lady repeated they had a new computer system installed and their booking system was still a bit messed up. I was assured it was on her list to do, I never received it. I did receive a scanned copy of a piece of paper with my details and room cost written out but it wasnt what I needed. I found it very unusual that a hotel cannot provide a VAT receipt on request for those who ask. Its a shame as it would have been a great review otherwise. I would also have returned as Im regularly in the area for work but Ill be booking elsewhere now.

Unfortunately not as expected

Liked: Food was good and the room was comfortable.
Disliked: Unfortunately the whole experience was let down by a simple request at checkout. I had travelled with work and had asked for a VAT receipt. I left the lady on reception my key and details to email the receipt. I was told I would receive it the following week. It never arrived and after several phone calls chasing it I was told they had recently had a new computer system installed and they couldn’t find any records of my visit! I was then called a few days later to be asked if I was booked in for that week, to which I replied no but was still awaiting a VAT receipt. The lady repeated they had a new computer system installed and their booking system was still a bit messed up. I was assured it was on her list to do, I never received it. I did receive a scanned copy of a piece of paper with my details and room cost written out but it wasn’t what I needed. I found it very unusual that a hotel cannot provide a VAT receipt on request for those who ask. It’s a shame as it would have been a great review otherwise. I would also have returned as I’m regularly in the area for work but I’ll be booking elsewhere now.

absolutely superb..my sicere thanks to ALL the team rgds Chris Gomez

Liked: This has got to be one of the brest places i have stayed in. What makes this place so special, are ALL the people that work there. From the moment you check in with Barbara, Catherine,Donna,and Candice, you can instantly see and feel how proffesional this hotel is.My room was alwaws spotless, the breakfasts superb. Certainly one of the highlights for me, was the wine tasting at the end of the evening with the restaurant manager, Emily..and team made the whole stay great fun, especially when you condsider, we were all there for a funeral..very sensitively handled. my sincere thanks to all..Marie ,Cheryl, Tam, Lucy Charmain,Page..spotless cleaning. Emily,Ryan,Jamie, Amelia.Eliza,Morgan, Sara,Bobby,Lowena and Ellen,plus Kit Allistair and Kitchen Team. I am very much looking forward to staying with you all again soon. very kind regards Chris Gomez
Disliked: nothing , it was perfect