The Herald by LuxUrban

Very good

Superb

Super cozy stay

Liked: Staff super helpful The viewConfortable beds
Disliked: Please more towels Operational coffe machines at 4th floor please Clean lobby will increase the quality

Great location, very nice stay

Liked: Perfect location

Great location !!!!

Liked: Location is the key point of this hotel, for the prices you pay in NYC. Very central and a metro station just yards from there, lots of places to eat and many amenities around like the Empire State Building.
Disliked: The rooms are a bit tired.

It would have to be...

Liked: Location was the only thing going for it.
Disliked: No towels in room on arrival, had to ask for them. No cups or tumblers in room at all. No soap. My son was drying himself on a towel and it was so thin, it ripped while drying his back.

Overall, an okay hotel in...

Liked: The location of the hotel was excellent – everything important was within walking distance and the transport connections were great. The room was fine overall, and a big plus for having four windows that let in plenty of natural light and fresh air. Also loved the fact that there was an iron and ironing board in the room – very handy! Housekeeping was excellent throughout the stay, and there were always enough towels
Disliked: During the hottest days (+36 °C), the air conditioning struggled a bit, but it still managed okay. The Wi-Fi was a bit unreliable and only worked occasionally, which was a minor downside. Glad we had e-sims.

Hotel failed to provide basic...

Liked: Central Manhattan NYC mid-town location, very close to subway station and Penn train station and convenient for many food options next to Korean Town. The staff generally tried to help, but lack of basic resources like towels and internet support could not be provided. Special mention to Chris on nightshift who was outstanding, listening to our complaints with care and tried to move us to a better room but was failed by his colleagues who did not action.
Disliked: Constant shortage and rationing of towels from the first day. Allocated double room on top 17th Floor where the air conditioning was struggling to work and get room temperature below 80F / 27C; with no wifi routers working on the floor, the internet connection was intermittent and weak barely above 1Mbps - not the hi-speed as advertised which was only available in the reception area; and the ice machine on the floor was out of order (only one machine working in the building on the 7th Floor. During the weekends on Friday and Saturday night, there is constant echo of dance music from the adjacent rooftop bar which shares the neighbouring lifts.

All in all, it was...

Liked: Good location - in the middle of Manhattan, easy to reach everything
Disliked: Very expensive for what you get, but I guess that‘s New York. We had to ask three times to get fresh towels as there were non at our arrival. At the reception they were friendly, but didn‘ t really seem to be interested in what we wanted. Every time when we came back, our key card didn‘t work anymore and we had to get back to the reception.