The Herald by LuxUrban Guest Reviews
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Write a review
Stacey Thu, 14 August 2025
Great location for exploring
Liked: Great location with easy access to the whole city by foot or by subway.Team always available on reception to help.
Disliked: Small things like not enough towels were provided, so we had to ask, and we had to ask again after room was serviced.
Anita Wed, 13 August 2025
Staff were very friendly and...
Liked: Location was great. Room was clean and tidy. Small fridge in room was good, being able to make it colder would have been ideal though. Aircon worked, however the coolest it can be set to is 21 degrees Celsius. We were grateful that it was working for sure.
Disliked: Only had a single towel in the room. Had to go and ask for a second one along with a floor mat. No hand towels or face cloths available. Only a tiny (and I mean tiny) single bar of soap. No hairdryer or shower products.Water was set quite hot, so keep that in mind.
Blowes Wed, 13 August 2025
Good
Liked: Great spot, room was ok. Staff were nice.
Disliked: The walls were very thin, I could hear the people next door very clearly making it difficult to fall asleep. The shower was not cleaned as there was hair in it when we arrived.
Olaf Mon, 11 August 2025
Hotel with great location in...
Liked: Location is greatSize of room is nice for manhattan
Disliked: Staff unfriendlyQuite some damage in room (curtains, bathroom table, lamp, locker broken)Pay for storing luggage after checkout (not much $2 per suitcase, but not mentioned)Terrace is old and dirty (not like picture)
Andrea Mon, 11 August 2025
A really good location
Liked: Location was fab Very cleanSubway v accessible right outside
Marinka Tue, 5 August 2025
Very good
Martin Tue, 5 August 2025
Superb
Francesco Thu, 31 July 2025
Super cozy stay
Liked: Staff super helpful The viewConfortable beds
Disliked: Please more towels Operational coffe machines at 4th floor please Clean lobby will increase the quality
Eitan Thu, 31 July 2025
Great location, very nice stay
Liked: Perfect location
Antonio Wed, 30 July 2025
Great location !!!!
Liked: Location is the key point of this hotel, for the prices you pay in NYC. Very central and a metro station just yards from there, lots of places to eat and many amenities around like the Empire State Building.
Disliked: The rooms are a bit tired.