The Herald by LuxUrban

Great location and room size...

Liked: The location was great. The room size was very good. With a king bed and a small lounge area. Close to Time Square and the Subway was just outside. The safe had to get reset and that was handled immediately.
Disliked: No towels or bed top sheet and/or quilt cover available. Were told we could buy our own and would be reimbursed on the 1st day as there was a problem with their supplier. When we went to buy our own on the 2nd day we were told they were in and would be sent to our room. They were not and we had to go down and ask for them. Apparently they were only being handed out when asked that night. When I emailed the Manager, Victoria regarding the bedding, she advised me that their standard practice was to only supply bottom sheet and a bare quilt. I was horrified. ( If they can't get clean towels how the hell were they washing quilts between customers) Day 3 we received clean sheets and cover on quilt. When I emailed Victoria to say we had received proper bed coverings and a photo saying that this is their standard practice, I received no reply. She had promised 10% refund for each night we had no towels but would not cover the cost of us buying a top sheet or quilt cover. We are yet to receive any refund. I won't be holding my breath. The lobby staff were mostly uninterested and certainly unhelpful. When advised the telephone in room didn't work we were advised they were aware and that it wouldn't be fixed.

Superb

Pleasant

TERRIBLE

Liked: NOTHING
Disliked: EVERYTHING! They canceled our booking when we arrived!! Told us they e-mailed me in the afternoon but didn't receive any e-mail! They didn't let us know.. NOTHING. They didn't help us at all. They gave me the e-mail of 'the manager' but never got any response. It was already 8pm when we had to search for another hotel.. They do it to everyone who booked through booking. NEVER BOOK THERE!!!

The worst property I stayed....

Liked: The location was great.
Disliked: The room was full of dust everywere, but we had clean sheets.The floor was dirty. The furniture is outdated, so old.We didn't had shower gel or shampoo for the entire duration of our stay (11 days). They said they don't have, but will arrive soon. We asked for many times for shower gel but we got the same answer. We had to buy from the store.The internet (wifi) was terrible. And also the internet was down for several days.The fridge was not working and smell terrible inside. I told them is not working, they said will fix it, but nobody came.I don't recommend this hotel.

Exceptional

Pleasant

Liked: Location
Disliked: Check in

Really bad, just don’t.

Liked: Location
Disliked: We actually didn’t stay here because we left as soon as we saw the room. The walls were stained, there was a foul odor coming from somewhere (possibly mildew), and there were no towels! Bed sheets were questionable as to whether they were washed and door didn’t properly lock. Felt incredibly unsafe and when we complained the girl at the front desk barely looked up from her phone as she shrugged her shoulders.

Superb