The Herald by LuxUrban

The room and location were...

Liked: Excellent location, making it easy to get around the city. The room was spacious, which is not always common in New York, and the bed was comfortable, providing a great night's sleep.
Disliked: Overall, our stay was good, but there were some issues that were very disappointing. There were no towels available for the guests when we checked in. I was informed that the towels would arrive later that night, but even after waiting until late, they never arrived. The next morning, there were still no towels. Since I was traveling with my senior parents, my husband, and my young son, I had no choice but to go out and buy towels myself. In addition, there were no linens provided for my son’s bed. We were given an email address to contact the manager about these problems, but I never received a response or any kind of compensation.

Exceptional

Nothing Lux about this hotel.

Liked: Location is the only good thing.
Disliked: The photos posted online look nothing like the hotel. The photos look glamorous, but the hotel is beaten up badly. Shortage of towels. Spells of only cold water in shower. Holes in linen. Marks on headboards. Looks dirty inside room. No shampoo, shower gel provided for duration of stay. Homeless person sleeping outside the hotel. The safe in the room wasn’t even fastened to the wall. This is a disaster of a property.

Poor

Disliked: Pictures not representative of dated and used rooms. Towels for 4 persons missing, after repeated demands only small one handed out, which where not fresh

Passable

Liked: The location is great
Disliked: They don't have enough towels for all the rooms so we couldn't shower the first day even though we traveled for over 15 hours... I kindly asked the reception for a solution but they were rude and didn't care. I would not go back to this place

Very good

Lovely hotel, incredible location and...

Liked: Great location, friendly staff, clean facilities, comfy bed and great shower.
Disliked: Decor was a little dated but nothing bad.

Worst one out of 25...

Liked: Location
Disliked: Entrance, missing Lobby, no sign, not what you expect, was afraid of entering, second door first cheap hotel Sign, no safe in the room, smaller room than in picture, Skrews in bed were wrong, hurted myself when getting off bed, little space, transvers bed table cause of too little space, staff in the Hotel was not helpful.

I ❤️NYC

Liked: Top location- near Macy’s, Maddison square garden, Empire State Building…
Disliked: It can be quite noisy sometimes….