The Herald by LuxUrban Guest Reviews
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Jose Mon, 21 July 2025
Disapointed by the difference between...
Liked: Location is great, 1 of the 2 rooms was comfortable.
Disliked: We had 2 rooms, one in each floor, and they were completely far off from each other. One had no wardrobe or equivalent, no proper decoration, and the entire floor looked like it had a refurbishment planned but not yet occurred. This "older" room also had a broken ice machine on their floor. The hotel simply did not have towels, and it was not upfront about it. When we arrived, none of our rooms had towels (shower and hand) and a bathroom carpet. When asked, they were provided. The next time the cleaning staff cleaned the room, they took away all the towels and did not provide new ones (there were no signs saying that would happen and asking to reutilize towels for multiple days - nor the front desk told us that - even tough they were cleaning the rooms and taking out dirty towels). When asked for new towels, we only got one - for a room with 3 people.There were 4 straight days of asking for new towels and not getting any. Some of the front desk staff were understanding and apologetic, some were quite rude. There were no general effort to help out and a multitude of different excuses were given each day: "the car that transports our towels (?) crashed", "they're still being cleaned, and we can only wash 8 at a time", "we don't provide towels for each guest, just a max of 2 per room (this one coming on our last day and making no sense at all with all that was previously stated)", etc.Saw multiple guests with the exact same problem during our stay and multiple visits to reception trying to solve the problem. To top it all, the room phone did not work to call reception, cleaning staff, room service or hotel management, so we had to go to reception physically every day and multiple times a night to try it, with vague promises of "come back in 1 hour" occurring multiple days.
Anonymous Mon, 21 July 2025
Great location & staff. Will...
Liked: Great location and staff.
Rachel Sun, 20 July 2025
Bad
Anita Sat, 19 July 2025
Superb
Pierre Thu, 17 July 2025
Disappointing
Liked: Good location
Disliked: Very difficult to get towels. No towel available upon arrival. Reception desk unable to deliver them before the next day, postponing the delivery all the time ! Nothing to dry your hands !
Williams Tue, 15 July 2025
I would stay here again,...
Liked: The room and location were great!
Disliked: I paid for 2 rooms and it required a $150 deposit for each room, for a total of$300. It has been 3 days and 2 business day and no return on my deposit. No one will answer the phone to ask questions. I'm concerned that I will not get my deposit back.
A_az Tue, 15 July 2025
Bad
William Sun, 13 July 2025
Bad management
Liked: Location, staff trying to be helpful.
Disliked: Had to argue with the staff to get a towel as there were none when we checked in. 3 people in room, 8 hours later got 1 towel. Rest of the 3 night stay, no one ever brought more even though they had a list of people needing towels. Ac also was barely able to cool (set point lowered to 66 when checked in and actual only dropped from 79 to 75 at its lowest.
Sina Thu, 10 July 2025
Will not book again
Liked: The location was between Koreatown and Times square. Short walk to transportation and everything we wanted to see.
Disliked: There are no bath towels in the rooms. Was told towels would be delivered later so we waited for a few hours. We asked again and was told by another staff that they do not give towels. We had to go out and buy our own. Rooms were not thoroughly cleaned.
Sheila Thu, 10 July 2025
Warning:Terrible Hotel
Liked: This hotel not only does not have a working phone, but does not give you towels and wash rags. We stayed from Monday-Saturday and only receive one rag, and that was on Thursday. Our door would lock us out almost every time we left the room. We had to have the employees reprogram our key. Very poor service. We even found a pair of underwear in our light fixture. DO NOT RECOMMEND!
Disliked: Everything except the location.