The Harlow Hotel By AccorHotels Guest Reviews
Write a review
Write a review
Charlotte Fri, 29 August 2025
Poor
Liked: Nothing.
Disliked: Everything! I’ve never experienced such terrible customer service in my life from the lady who checked us in - she grunted at us and didn’t crack a smile once. She also requested I pay £6 to park my car in the HOTEL CAR PARK?!? After paying £95 per room, per night, you’d have thought this would be included. We were in a room on the ground floor that smelt damp with a view of the lovely car wash :)
Gemma Thu, 28 August 2025
Passable
Lucy Thu, 28 August 2025
It was ok but won’t...
Liked: Clean room with comfortable bed.
Disliked: The bar was in uninviting/ lacked atmosphere, and the breakfast was poor. One coffee machine broken so a long queue for the remaining machine that was slow. Eggs were cold. Staff did their best but everything had run low by 9.30am
Lucio Thu, 28 August 2025
Good
Liked: The location and the bed
Disliked: The restaurant
David Wed, 27 August 2025
Let them selves down
Liked: It was okay
Disliked: First time I have ever had to complain about the lack of breakfast, a member of staff said it was because the chef had gone home. But while talking to the manager when checking out the chef appeared at the front desk stating it had all been sorted out now . It let the hotel down.
Bee Wed, 27 August 2025
It was lovely
Liked: Everything was great
Disliked: All fabulous
Anonymous Tue, 26 August 2025
Good stay, woukd stay again
Liked: Great variety for breakfast.Very quiet, calm, relaxing atmosphereVery clean and tidy
Disliked: On arrival receptionists was abrupt - paid £20 extra for early entry. Arrived at 1pm, receptionists told me check in atv3pm. Advised her of our early check in and was told to take a seat and she would get to us - she was demonstrating something on reception computer to another member of staff. 25 minutes later she called us to check in. Surprised bar staff had to get Scottish £20 note approved by manager.
Tahmina Tue, 26 August 2025
Exceptional
Tahmina Tue, 26 August 2025
Exceptional
Tahmina Tue, 26 August 2025
Exceptional