The Harlow Hotel By AccorHotels

Never staying there again

Liked: N/a
Disliked: Got there we booked two single beds were given a double said they sold out even though we reserved two singles and we didn’t get what we booked the heating didn’t work it smelt and the staff were not nice at all

Good

Very good

Pleasant

Whilst I enjoyed the short...

Liked: The room is great.
Disliked: The bath taps didn’t turn on. We had to leave with out showering which on the hottest night of the year was no fun. Despite repeated reports by phone and in person, 5 days later I am still waiting for management to get back to me.

Very good

Liked: Room& breakfast ,staff were friendly

Very good

Won't be back till they...

Liked: Location and breakfast was fine. Staff very helpful.
Disliked: Stairs everywhere! No accessible rooms, even the groundfloor rooms had 3 awkward steps to get to them. No lift (plenty of room to put one in) our disabled lady had trouble with the stairs. No walk in showers or wet rooms, I'm able bodied and had trouble getting into the bath for a shower. No phone in room as advertised. The key cards weren't working very well, necessitating multiple trips to reception to get them reprogrammed and we spent 30th minutes trying to get in our friends room, despite returning to reception 3 times, we insisted the man there came and opened the door for us after this time. Check in was diabolicaly slow , despite several emails to clarify what we needed for our group. It was as if t no consultation had taken place at all. Charge for parking wasn't advertised enough and because there was a big party event at the time we couldn't even use one of the blue badge places. All in all very disappointing, we didn't see any improvements from last time we stayed pre- covid.

Very poor