The Hacienda & Spa

Loved it!

Liked: Loved the ambience - evening live music over the weekend was great - great service, butler service at the azienda was a great touch!
Disliked: Nothing to complain about

Amazing

Liked: Staff were amazing and very accommodating, I felt like a queen. Rooms were clean and spacious. Very good breakfast and happy hour.
Disliked: Maybe the room needs an upgrade. But was still very comfortable.

Fantastic Stay

Liked: Beautiful hotel, excellent service throughout our stay. The shuttle was very convenient. Our massages at the spa were first class!

Wonderful, Wonderful!

Liked: Entire facility is remarkable! Scattered with beautiful art work, the public rooms and private sanctuaries are pleasing to the eye, decorated perfectly. Every amenity is of the highest.The staff was delightful, the shuttle prompt and the location superb.Did I mention that we enjoyed?? So will you!

Exceptional

The beautiful room & complimentary...

Liked: It was very nice inside/ the room was beautiful/ great gas fireplace/ beautiful bathroom/shower/ nice toiletries/ cool Nespresso in bathroom. Although a tea bag & some non powdered cream for the coffee would have been nice. Wine & cheese hour was fantastic!
Disliked: There was a surprise Resort Fee on site after Booking.com said it was “the total amount.” Upon quietly and respectfully disagreeing with the front desk clerk, he unnecessarily spoke so loudly and continuously that it was embarrassing and felt mildly aggressive. The Jacuzzi wasn’t warm / he said “ it works. We tried again/ it wasn’t warm. We carried our bags/no butler/ found out about wine & cheese from The Spa operator when she helped us find our room. The place is beautiful / rough start at front desk so we didn’t learn about amenities offered.

Exceptional

Nice but not exceptional.

Liked: It is under construction which I did not realize. Also the fireplace was gas and I thought it was traditional. But still a nice experience
Disliked: Because it was under construction and I was out in a room near the construction it was very noisy early in the morning.

Adequate

Liked: Convenient
Disliked: Pillows and mattress too soft