Long awaiting trip

Liked: Staff amazing, so accommodating and helpful. I swapped with my son and daughter in law on 1 night so that they could have some time together while I babysat and they swapped them to a new fresh room
Disliked: Bathrooms needs updating, lots of black mould and hairs on floor and in bath

Poor rooms

Liked: Nothing
Disliked: I had room 106 and outside the room was the extractor fan. When this was running it sounded like a jet engine. This noise was in the morning from 7am until the restaurant closed amd then again again night until the restaurant closed. I spoke to reception saying that the noise was too loud and they said that all they could do was move me to a lower rate room which was not acceptable. I didn't accept the transfer and reception said that the fans will go off when the kitchens closed. I would never book this hotel again for this poor service.

1st Class Experience

Liked: Excellent during difficult times.
Disliked: Nothing

Very good

Disliked: Heating in room was poor

Poor

Disliked: I'm still waiting for an invoice that was promised on departure.

Great, will return

Liked: Staff and room were great.
Disliked: No restaurant due to current restrictions. Breakfast provided however not really worth the effort

Exceptional

Liked: This is a great hotel, stopped here a few times, never disappointed. Would recommend this hotel.

Very good

Liked: Lovely people
Disliked: Breakfast ok, but have been to others who are managing to offer higher quality breakfast during pandemic.

10/10 very comfortable

Liked: Very good
Disliked: All was fine