The Grand Hotel

Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.

Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.

Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Great location (next to trainstation)

Liked: Very comfy bed , nice shower and big space
Disliked: Everything was good value for money

Loved my stay beautiful food...

Liked: Well located everything we needed in room and wonderful to staff

Passable

Good

We never stayed it was...

Liked: Food was nice
Disliked: The room was not clean , smelly , balcony door would not lock ,

Great weekend stay

Liked: Lovely room, comfy bed, tasty breakfast
Disliked: Notiinu

Large group. Staff were great....

Liked: Lovely building. Clean. Good staff. Not too far from the centre.
Disliked: Would prefer normal bread with breakfast and more beans (rather than sour bread).

Enjoyed it. Good location.

Fantastic

Liked: Great value prime area close to station and car park
Disliked: Clean and comfortable