The Grand Hotel Guest Reviews
Write a review
Write a review
Karen, Ply, visiting Swansea Arena Mon, 18 November 2024
Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.
Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.
John L, Newport Mon, 20 November 2023
Very good location; excellent room; top class food and drink; excellent customer service.
Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.
Debbie L, Llandrindod Wells, visiting Swansea Arena Tue, 28 March 2023
We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.
Liked: Staff and breakfast.
Disliked: Decor needing attention.
Graham Wed, 6 August 2025
Very good
Lewis Wed, 6 August 2025
Disappointing and not value for...
Liked: Location very good
Disliked: Ac unit extremely loud. We mentioned this the next morning as we only turned it on late at night and the staff were very unhelpful and a bit rude about it. Also for the amount it was per night to have no breakfast included and no parking, gym and poor room facilities, size and quality was disappointing.
Curtis Wed, 6 August 2025
Very good
Liked: Good Location, Good Bar, Lovely room
Disliked: Had a problem with toilet but was quickly solved by great staff
Beverley Wed, 6 August 2025
Comfortable and affordable
Liked: It was well presented and spacious. The staff we lovely. There was a generous amount of tea/coffee to use in the room.
Disliked: The fridge wasn’t plugged in or switched on and there was a big lump of a unit which was a fan/aircon which was incredibly noisy. Thankfully the room wasn’t too hot I. The night (plus you could open the windows a bit) so we could turn it off!
Sarah Mon, 4 August 2025
Great
Liked: Good rooms and location
Disliked: Rooms are a bit small but still ok
Beth Sun, 3 August 2025
Amazing
Liked: Everything how friendly they were
Disliked: Nothing
Jayne Sun, 3 August 2025
Exceptional
Philip Sun, 3 August 2025
We have used it before...
Liked: We just wanted a good hotel, close to the station and good food, with friendly helpful staff. They succeed on all fronts.
Disliked: There was nothing negative from our point of view.
Cherie Sun, 3 August 2025
Poor
Liked: Welcoming staff, very friendly and super helpful
Disliked: Bed was super uncomfortable, pillows seemed like they were very old and solid . Lots and lots of noise as soon as the sun came up from doors slamming people calling to each other very loudly in hallways.
Emma Sat, 2 August 2025
Pleasant
Liked: Location
Disliked: Cleanliness