The Grand Hotel

Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.

Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.

Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Good

The trip is nice, but...

Liked: The staff
Disliked: The place is far from the shopping area and the price is expensive.

Passable

Passable

Disliked: Location in part of city not good for tourists. Hotel is old, understaffed so employees are stressed doing their job.Noisy at night from outside railway station.

Superb

Liked: Location and price

Did the job nicely

Liked: Location was superb. Also best breakfast ever
Disliked: The corridor outside our room was very smelly. Not a good smell at all. Air con noisy. I like a shower and had to climb in the bath to have one

Disappointing and Disturbing Stay in...

Liked: The hotel is in an excellent location, directly across from the train station, which made arrival and departure very convenient. The room and shared areas were clean and well-kept. I’d especially like to highlight the night staff — he was very attentive and handled a noise issue in a respectful and professional manner. I personally witnessed his calm and firm approach, and it seemed he successfully resolved the problem, likely asking the guest to leave. Thanks to his intervention, things quieted down by 2 am. I truly appreciated his responsiveness.
Disliked: I stayed for just one night, but unfortunately had a very unpleasant experience. Around 12:30 am, I was suddenly woken up by loud banging noises — it sounded like someone was kicking the floor and pushing furniture around in the neighboring room. The walls were extremely thin, and all the noise came through very clearly. I immediately called reception to report it. A staff member responded quickly and tried to speak with the guest next door, but the noise continued. I wasn’t able to fall back asleep until nearly 2:00 am.Aside from that, the sink taps were very inconvenient — cold water came from one tap, and hot water from another. It was impossible to wash my hands properly, as the hot water was too hot and the cold water too cold, with no way to mix them.Also, the shower cabin was extremely cramped. It was a small, enclosed standing shower with a curved sliding glass door, and I could barely move inside. Showering felt very uncomfortable.I stayed in Room 112 and, based on my experience, I would not recommend this room to others. Sadly, this was not a restful or enjoyable stay.

Perfect location for when you...

Liked: Comfortable and clean, great staff, and a lovely friendly restaurant with excellent food.

Bad

Liked: ery bad,they lied to us they uploud diferents photos of property and gave us tottaly differents appartaments and didnt upgrade when we asked for
Disliked: there was a lot of dirty staff like chair,carpet and table been very dirty, we got photos to uploud