The Grand Hotel

Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.

Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.

Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Good

Liked: Right next to the station.
Disliked: Grumpy receptionist. But warmed to us eventually. First impressions matter, even if you're having a bad day.

Convenient central stay

Liked: The staff were exceptional for me.Everything I needed they helped me with, they are a real asset to the hotel.I had to swap room and had questions on parking etc, all of which they helped me with, also with a welcoming smile.Plus the room we had was very spaciousWe loved the central position of the hotel, very convenient.
Disliked: Nothing

Very good

Superb

Liked: Location and room
Disliked: Our room wasn't serviced despite putting the sign on our door

Exceptional

Comfortable room and friendly staff

Liked: Friendly staff, comfortable large room
Disliked: A bit noisy on the street at night

Very good

Good

Fabulous will come back and...

Liked: The balcony was lovely and we had a hot tub on it which was a nice surprise although we didn't get chance to use it. The hotel is good for walking straight into town for food ect the bed was comfortable the bathroom products smelt good and the breakfast was amazing. I had the Welsh breakfast which was yummy
Disliked: Room slightly small