The Grand Hotel

Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.

Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.

Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Very good

Excellent, highly recommend.

Liked: Highly recommend this hotel. The staff were lovely, very friendly and helpful. The food was also very good, the rooms were very clean and the beds comfortable. It is in a central location, right beside the train station. Parking is in the train station car park, which is a short walk away and you have pay for it. There are three disabled parking spaces right outside the hotel, these also have to be paid for.

Exceptional

Liked: Staff very helpful, hotel clean.
Disliked: Nothing

Not satisfied, will not return

Liked: Downstairs bar was well decorated and was a nice place to be. Staff were friendly and helpful
Disliked: The hallways were very smelly. The bedroom was smaller than photos suggested and bed not comfortable. The air conditioning unit in the room sounded like a lawn mower about to explode, given that the weather is hot this made for a sleepless night. We turned the aircon off because it was so noisy, and we then couldn't sleep because of the heat.

Exceptional

Disappointing

Liked: Nothing really, room was OK but dated and very noisy. Only a one night stopover

It was evident that the...

Liked: The location is fab
Disliked: The cleanliness of the room was disgusting

Exceptional

Good